I'm a paying Pro user. The core reason I subscribed — transcribing from a URL — has been broken on my account since July 28, 2026.
One public YouTube link, pasted by hand into their "Transcribe file on the Internet" form, gets created, sits for 10–20 minutes at zero duration and zero file size, then fails with status 400 and errCode 10011, "online link lambda time out". A public Vimeo link fails the same way with errCode 10010. Local file upload still works fine, so it's their link download step.
Credit where it's due: the transcription itself is good. Accuracy holds up on accented and multilingual audio, speaker ID works, the editor is quick, and export covers TXT, DOCX and SRT. That's why I paid.
The support is what I'd actually warn people about. I opened a ticket on July 29 with error codes, timestamps and failing URLs. Eleven days and twelve replies later: no diagnosis, no ETA, no decision on the refund I asked for twice. Two replies asked for a screenshot, two more asked how I submitted the links, and the last two say it's with the technical team. There's also no status page and no incident notice, so you find out a core feature is down by watching your own tasks fail.
Fine for local files. If your workflow depends on URL import, know that it can go down for weeks with nobody able to tell you when it comes back.
