Clientpulse
Voice of customer insights for PMs
98 followers
Voice of customer insights for PMs
98 followers
LLM-based clustering to organize support tickets into actionable topics. Monitor overall trends and drill down into individual mentions to uncover root causes. Built for PMs to understand customers at scale. Pricing starts at $0.02 per ticket.
This is such a smart way to use LLMs. Does the clustering work equally well for short and vague tickets?
@harper_young In most cases - yes! We don’t cluster entire tickets—instead, we first extract key highlights and then cluster them. This means that generic or low-context tickets (like spam or vague one-liners) usually won’t be categorized under something like “Issue” since they don’t contain enough signal to be classified meaningfully.
@aleksanadr_lavrinenko Awesome to hear that even a simple version made a big impact on support! 🙌
Right now, we’re going deeper into analytics across multiple feedback sources, not just support tickets. I see much greater value in aggregating all customer feedback in one place.
That said, we’re also exploring a few interesting use cases like syncing tags back into helpdesk after clustering to help prioritize responses, and automatically generating tasks based on new topics, emerging bugs, or feature requests.
However, we’re not focusing on chatbot automation, since there are already many solutions in that space.
This could save teams a lot of time. Does your tool work with popular helpdesk platforms like Zendesk or Intercom or is it designed to be a standalone solution?
@jesus_porter We primarily focus on integrating with Zendesk and Intercom to import and regularly sync new ones.
At the moment, we don’t send classified tickets back to the helpdesk as tags or custom fields, but it’s on our roadmap!
Wow! It's great that analytics allow for quick product improvements without the need for manual calculations of support tickets. Please tell me from which support systems it will be possible to get data?
@ailankh Right now, we’ve launched the first version with Zendesk integration, and in the next few weeks, we’ll be adding Intercom and Freshdesk as the 3 most popular helpdesk platforms.
We can also build custom integration, if this is relevant for you, feel free to message me on LinkedIn - happy to discuss!
MeMemes
Support tickets is amazing source of isights! Usually I spend 3-5 hours per month to review tickets. With your tool I believe this process will be more effective! Good luck with the launch
@nikolay_golos Great practice! Used to do the same. I think beyond a certain scale, it becomes really difficult to keep up. From talking to different teams, I’ve seen that once you hit about 1k tickets per month, manual review becomes too time-consuming, and quantitative approaches become more useful.
Amazing idea for product managers who want to get fast and clear insights without data analysts