ClearFeed

Name: ClearFeed
Rating: 4.91 (11 reviews)

Convert Multiple Slack Channels into a Shared Inbox

4.9•11 reviews•

726 followers

Convert Multiple Slack Channels into a Shared Inbox

4.9•11 reviews•

726 followers

Visit website

Team collaboration software

•

Customer support tools

•

Slack apps

Tired of keeping track of requests across Slack channels? With ClearFeed, you can: manage a shared queue of requests across channels, respond within SLAs, convert requests to tickets/issues, broadcast messages across channels and more.

Free Options

Launch tags:Slack•Productivity•Customer Success

Launch Team / Built With

EneyProactive AI for Mac. Free test, 20,000 credits.

Promoted

I recently had the opportunity to explore ClearFeed, a revolutionary new product that aims to simplify and streamline request management across various channels. With its robust set of features, ClearFeed offers a comprehensive solution for businesses seeking efficient and organized communication processes. One of the standout features of ClearFeed is its ability to manage a shared queue of requests across multiple channels. This means that regardless of whether a request comes through email, social media, or any other platform, ClearFeed consolidates them into a centralized queue, making it easier for teams to prioritize and respond promptly. This seamless integration ensures that no request goes unnoticed or falls through the cracks. ClearFeed's focus on meeting Service Level Agreements (SLAs) is commendable. The platform provides intelligent SLA tracking and monitoring, enabling teams to respond to customer inquiries within the stipulated timeframes. This feature enhances accountability and helps businesses maintain high customer satisfaction levels. Another valuable aspect of ClearFeed is its ability to convert requests into tickets or issues effortlessly. This functionality allows teams to transform incoming messages into actionable items, ensuring that they are properly addressed and tracked until resolution. By providing a structured system to manage requests, ClearFeed promotes efficient collaboration and enables teams to handle customer queries more effectively. One of the most impressive features of ClearFeed is its broadcast messaging capability. This allows businesses to disseminate important announcements, updates, or promotions simultaneously across multiple channels. With just a few clicks, companies can reach a wider audience and ensure consistent communication across various platforms. This feature proves invaluable for marketing campaigns and time-sensitive communications. ClearFeed's user interface is intuitive and user-friendly, making it easy for teams to navigate and utilize its features effectively. The platform provides a clean and organized dashboard, displaying key metrics, queue statuses, and performance indicators, empowering teams to make data-driven decisions and optimize their workflows. In conclusion, ClearFeed has emerged as a game-changer in the realm of cross-channel request management. Its ability to consolidate requests, meet SLAs, convert inquiries into actionable items, and facilitate broadcast messaging makes it a powerful tool for businesses of all sizes. With ClearFeed, organizations can streamline their customer support processes, improve response times, and enhance overall customer satisfaction. I highly recommend ClearFeed to any company looking to revolutionize their request management system and deliver exceptional customer experiences.

Report

3yr ago

ClearFeed

Maker

@your_price_booking ayyyy Slava, thanks for the comment man! 🥰

Report

3yr ago

Congratulations on the launch of ClearFeed! It's fantastic to see a product that addresses the challenges of managing communication chaos in SaaS companies. The features you've built, especially the AI-powered message detection and integration with popular systems, are impressive. Wishing you great success as you revolutionize support with AI chat. Kudos!

Report

3yr ago

ClearFeed

Maker

@bryan_bautistaa thanks Bryan! Onwards 🚀

Report

3yr ago

Congratulations on the highly anticipated launch of ClearFeed! This incredible product is set to revolutionize the way businesses manage their shared queue of requests across channels. With ClearFeed, you now have a comprehensive solution that allows you to respond promptly within SLAs, ensuring excellent customer service. The ability to convert requests to tickets/issues streamlines your workflow, making it easier than ever to track and resolve customer inquiries efficiently. Additionally, ClearFeed empowers you to broadcast important messages across channels, enhancing communication and collaboration within your organization. Your dedication to providing a robust and versatile platform that addresses the needs of modern businesses is truly commendable. We are excited to see the positive impact ClearFeed will have on streamlining operations, improving customer satisfaction, and fostering effective communication. Here's to a successful product launch and a future filled with enhanced productivity and seamless request management!

Report

3yr ago

HireOtto

Maker

@rahmad_fadhil Thank you for your support!

Report

3yr ago

ClearFeed

Maker

@rahmad_fadhil thanks Rahmad! We've found it really helpful for teams that are Slack-first and provide support over Slack. Customer Success, Engineering, Product, and Support are all in One triage channel, and ClearFeed can help make sure conversations get replied to and solved!

Report

3yr ago

testRigor

We have been using ClearFeed for some time now and it is awesome tool to enable support via Slack

Report

3yr ago

ClearFeed

Maker

@testrigor thank you Artem! Your support and subscription mean a lot to us as we embark on this journey.🚀

Report

3yr ago

ClearFeed

Maker

@testrigor thanks for your support Artem!

Report

3yr ago

HyperTest

Sounds interesting! Congratulations on the launch 🚀

Report

3yr ago

ClearFeed

Maker

@vaishali_rastogi Thanks Vaishali!

Report

3yr ago

HireOtto

Maker

@vaishali_rastogi Thank you for your support Vaishali!

Report

3yr ago

Wow, congratulations on reaching the top spot on Product Hunt! Your project is truly innovative. I'm curious, what inspired you to create this and what challenges did you face during development?

Report

3yr ago

ClearFeed

Maker

@eugeneshar Thanks for the note, Eugene. We built ClearFeed to help customer-facing teams stay on top of conversations in shared Slack channels and provide great customer experiences. Shared Slack channels are great for creating open dialogue and strong customer relationships, but they can get unwieldy and difficult to track at scale.

Report

3yr ago

ClearFeed

Maker

@eugeneshar Hi Eugene - that's a great question - like I mentioned in my comment - part of the inspiration was struggling with dropped requests in previous gigs. While that is a over-arching problem - we picked up a subset of this problem specifically for support/escalation/helpdesk type of channels. In such scenarios - our software makes sure that all requests are resolved and nothing is dropped - and we also use AI in interesting ways to do this. - we faced many challenges. The initial idea was to use AI to find important things. But it turned out - humans don't like unpredictable or unexplainable AI. That was one key learning - to use AI only when it was explainable and highly predictable. Another was that user workflows are very important. AI by itself doesn't go very far - and it took us sometime to understand this and build out a product accordingly. thankfully we had low burn and plenty of runway to figure all this out! maybe good topic for a detailed blog!

Report

3yr ago

Threado AI

Congrats on the launch, team! Super relevant for CS teams of today.

Report

3yr ago

ClearFeed

Maker

@prao25 Thanks for your support, Pramod! 💙 It's nice to see you on the product hunt!

Report

3yr ago

•••

4 5 6

•••

4.9

Based on 11 reviews

Review ClearFeed?

Reviewers describe ClearFeed as a practical, daily-use tool for teams doing customer support in Slack. They say it helps them stay on top of threads, detect requests without forcing customers to tag bots, track follow-up and SLAs, and handle support across many channels. Several highlight useful integrations, especially with existing support tools like Zendesk, plus triage and broadcast features. Users also praise the team’s responsiveness, late-night support, and willingness to customize. The feedback here is consistently positive, with no clear drawbacks mentioned.

Summarized with AI

Pros

Cons

Reviews

All Reviews

Most Informative