Launched this week
Chert
Build AI agents that text customers in iMessage
293 followers
Build AI agents that text customers in iMessage
293 followers
Build and deploy conversational iMessage agents for customer service, inbound lead capture, and more. Simply configure the system prompt and tone, and you can create your own conversational iMessage agent for inbound handling, outbound follow-up, or whatever workflow you want to test. You can also integrate with CRMs like HubSpot, Close, or GoHighLevel to write back conversation histories.
Why only iMessage? We recently had a client asking us to build a similar service, but connected to all popular messengers and social networks for handling customer requests, which would then also be sent to the CRM. We looked for a ready-made solution, but couldn’t find anything that supported all the platforms they needed.
Chert
@natalia_iankovych We're going to also expand to other messaging platforms like WhatsApp very soon as well!
iMessage open rates are hard to beat. How does the underlying send mechanism work exactly? Apple doesn't have a public business API for iMessage - is this throught Apple Business Chat, a Mac relay, or something else?
Chert
@christian_knaut We're doing it through a stable Mac relay!
Love this! AI agents in a channel people already trust feels much more compelling than yet another app download. Can the agent proactively message users too, or is the product more focused on responding once a conversation begins?
Chert
@ankit_rajput821 The agent can proactively message users as well!
What is the difference between Chert and SMS/RCS other than blue-bubble messaging?
Chert
@sololizard iMessage open rates are a lot higher and more conversational! Also, iMessage sends attachments for free, so there's no differences like SMS and MMS
LobeHub
What’s been the most surprising use case customers have brought to you so far?
Chert
@amazing_1 One customer wanted to use Chert to build a passive agent that lives in group chats and logs tickets in iMessage to Linear!
Congrats! I can immediately see this being useful for customer support. A lot of support flows get buried in email or feel impersonal in live chat widgets. iMessage could make the experience much more human.
Are companies using Chert mostly for inbound support or are they also using Chert for warm outbound use cases like onboarding or form fill follow ups?
Chert
@crystalmei Both! A lot of companies in the home services and apartment leasing verticals actually use Chert for both inbound support and warm outbound.
InsForge
Interesting launch. I saw that Chert targets businesses like dtc brands and smbs on the webpage. Is Chert more of a no-code agent builder or something built for developers?
Chert
@hanghuang Both! We have an agent builder that lets you build iMessage agents simply with prompts and an API that lets you send and receive iMessages