BugDrop
In-app feedback that creates GitHub Issues with screenshots
129 followers
In-app feedback that creates GitHub Issues with screenshots
129 followers
Free, open source website feedback widget. Users report bugs with screenshots and annotations; issues are created in GitHub automatically. One script tag, zero config, fully customizable to match any app.
Free
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Promoted
How does it handle spam or duplicate reports? if five users report the same bug, is there a way to triage them before they hit the repo, or does it just create five separate issues? either way, the demo looks very smooth. @neonwatty
Screenshots from real users will inevitably capture sensitive data (passwords, emails, customer info). Curious if BugDrop has any masking or blur options before the screenshot leaves the user's browser.
@ebazan33 BugDrop supports two redaction modes today.
Developer-configured: developers can mark sensitive page elements with data-bugdrop-mask, and BugDrop automatically covers those regions in the captured screenshot before the user submits. A custom example looks like:
There are also some defaults setup beyond this built in (e.g., passwords / credit-card inputs / etc.,) that are masked automatically.
User-controlled: users can review a screenshot before submitting feedback and drag black redaction boxes over anything else they want to hide. Both modes happen in the browser, so the server only receives the final already-masked/redacted PNG.
Here's a short gif of the user-side redaction in the current UX.
@neonwatty Thorough setup. Curious how often users actually drag the redaction boxes vs just trusting the defaults. The friction question is usually what kills user-controlled privacy features.
@ebazan33 Great feedback: makes me think that some improved UX / messaging for users - when screenshotting an area with already (developer-redacted) fields to help them understand what will be auto-redacted - is in order.
@neonwatty That'd land. A simple "X fields auto-masked" indicator near the redact button would probably be enough. Gives users confidence without making them scan everything. Good luck.
This solves a real pain translating user feedback into actionable issues is where a lot of reports go to die. Does it work with mobile apps or is it web-only right now?
@imad_elkhafi web / wrapped mobile apps only for now.
@neonwatty Makes sense as a starting point native mobile SDK support would be a great next step when you get there.
one script tag + github marketplace app is all it takes. this is how feedback should work
@edan_tusi agreed 😎!