Botdesk

Support your customers automatically.

2 followers

Support your customers automatically.

2 followers

Visit website

Customer support tools

•

Messaging apps

•

AI Chatbots

Support your customers automatically on website and messaging platforms - transform your FAQ to chatbot in 5 minutes, for real.

Launch tags:Web App•Productivity•Customer Success

Launch Team

Customer.ioAutomate Messaging Everywhere — Startups Get 12 Months Free

Promoted

CoinMarketCap

Maker

Hello everyone! We launched Botdesk today, aiming to help small business owners automate their customer support. In less than 5 minutes, SMBs can use their existing FAQ page to generate and launch an AI-powered, customer support chatbot on Botdesk. We have been building bots for enterprises since 2015, and we believe that it can really help smaller businesses too: by answering repetitive FAQ questions, 24/7, and getting visibility into what their customers are actually asking them about their business. The bot's only purpose is to answer support questions, so the focus is less about building customized cards/carousels, meaning it can be simpler and faster to get the bot up and running for these business owners. It's not just for SMBs, of course... We’ve goofed around a little and even turned Snoop Dogg’s legendary Reddit AMA into a bot with Botdesk: https://botdesk.com/snoopbott/ Would love to get your feedback and comments on this product! 😍

Report

9yr ago

Collection.xyz

Maker

@carylyne it's an exciting day! ,🎤🎧

Report

9yr ago

Wildcard (Pre-launch)

@carylyne super cool that you found a really specific use case for bots. Two questions: - Although it's great, it's not at all new... I have been talking to bots for a while now (mainly at hosting support companies). What are you doing differently or better? Do you think people are now more and more used to talking to bots? - and other thing... does the customer/user (the person talking to the bot) know that it's talking to a bot? When do you switch? Or does that go automatically? Good luck with the launch and the feedback!

Report

9yr ago

CoinMarketCap

Maker

@milann great questions! Thanks for taking the time :D - I agree with you that it's not new – we've been working with bots for close to 2 years now, and the main job we're trying to do here is to make it so simple that anyone can get a bot up and running in the shortest time possible :) Having come from the other way around, the *complex with lots of features* enterprise way, we wanted to see if it can help people who just want something foolproof. - The user knows that it's talking to a bot, and in fact that's all that it currently supports, until we know for sure that the target person setting up the bot above really needs or wants to take over the conversation at any point. - As for whether people are more used to talking to bots... Haha, that's an interesting point to think about. I think yes, in that they've seen more bots, but that's mainly among more tech-savvy consumers. Some of the enterprises we've talked are still very new to bots, and this is probably also true for quite a few SMBs out there. And a question for you, in turn: - What are some of the thoughts and learning you've gathered from bots and support companies so far? Anything that you felt was surprising and un-obvious that we should think about? :)

Report

9yr ago

Wildcard (Pre-launch)

@carylyne I think bot mean the world for rudimentary tasks. Friends of mine are doing this for recruitment, to filter the funnel of applicants: https://www.producthunt.com/post... And drift is using bots FROM first doing real time chat. Now doing bots to make it easier. A bank here in the Netherlands has it's zzp helpdesk using a custom bot: https://www.zjef.me/ it's cool and they all have their specific uniqueness. I think I like it... I think bots should keep the human/witty factor to be relevant.

Report

9yr ago

Bytemarks Cafe #416: Venomous Creatures

@carylyne @spenceryang Congratulations!

Report

9yr ago

Ridy

Do you plan to build integrations with other services, so that my bot can pull data from CRM, my Shipstation account, Shopify, etc?

Report

9yr ago

Collection.xyz

Maker

@agabisov Definitely! We are using the first round of feedback to evaluate which integrations would make the most sense. Would reach out when we launch it.

Report

9yr ago

signalayer

Very cool. A question: I noticed you offer a short list of articles user may be interested in? How is that populated? Any customization on this end?

Report

9yr ago

CoinMarketCap

Maker

@romanzadyrako thanks! I think you mean the suggested questions in the chat, right? That is based on the questions that they have added to the bot, and the most commonly-asked questions will be suggested to the user. As for the list of questions at setup, we provide questions related to their industry to the business owner so that they can get started on creating a bot quickly if they realized they don't have those questions in their FAQs. For example, if it's an ecommerce store, we suggest things like adding a return policy. We try to make it as applicable to most users as we can. I think it would be cool to hear how you would suggest the short list of articles be surfaced to the users!

Report

9yr ago

It's insane how simple it is to setup and deploy a customized chat bot (with personality!) to your site. Sick product. Definitely check out snoopbott - hilarious! :)

Report

9yr ago

CoinMarketCap

Maker

@hedani Thanks Justin! Look forward to your feedback on how it can improve, both on the AI/retraining side and the design. Glad you liked Snoopbott ;)

Report

9yr ago

Collection.xyz

Maker

@hedani @carylyne We tweeted at Snoop. Hope he replies. https://blog.botdesk.com/i-turne...

Report

9yr ago

Keyword Insights AI Writer Assistant

Great bot. I was looking for something like this for a while now. I got some issues, 1. It doesn't save my answers (Seems like a bug), and if I refresh the page, it saves. But it keeps saying insufficient variations. I mean how many variations do you need per question? 2. How do we remove the branding from the bot? 3. It doesn't pull my client's FAQ list from the URL.

Report

9yr ago

I still don't get why people prefer bots over a simple FAQ page . I just search for my keyword and there I have my answer . May be it is just me .

Report

9yr ago

Botdesk

Maker

@vishva_thejeshwar You are right, for some people, searching through FAQ page is the preferred way. The bot is meant to work together with a FAQ page, and not meant to completely replace it.

Report

9yr ago

CoinMarketCap

Maker

@vishva_thejeshwar from customer interviews, a large number of support requests actually have answers on the FAQ page itself, which may be long or hard to find. So it's a way to help users find FAQs first before they need to hang around waiting for a support agent to come back ~24 to 48 hours later.

Report

9yr ago

@xumx anyways , Awesome job with the product . Gets the bot up really fast .

Report

9yr ago

Tiny CV

Super useful, especially since we already spent a ton of time on our help guide. Congrats to the team!

Report

9yr ago

CoinMarketCap

Maker

@andrewjiang thanks! Your help guide is definitely very impressive :) We reached out to see if Botdesk can help Sentio, so look forward to hearing feedback from your team!

Report

9yr ago

1 2

Pros

Cons

Reviews