BoldDesk

Automate customer support with power of AI & automations

708 followers

Automate customer support with power of AI & automations

708 followers

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Knowledge base software

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Customer support tools

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Startup communities

Transform your business with BoldDesk AI-powered automations! Efficiently manage your support email, automate repetitive tasks, customize it to your business needs, real-time analytics, and publish self-help articles for your product.

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Launch tags:Productivity•Customer Success•Artificial Intelligence

Launch Team

Anima - Vibe Coding for Product Teams — Build websites and apps with AI that understands design.

Build websites and apps with AI that understands design.

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BoldDesk

Maker

📌

Hey Product Hunters, 👋 Thanks for taking a look at BoldDesk. ✍️Who we are? Syncfusion, the company behind BoldDesk, is a market leader in providing UI widgets for developers across various web, desktop, and mobile development platforms and has over 30,000 customers, including 80% of the Fortune 500 companies. We have been in business for ⚡️over 20 years and run a robust support operation ourselves, with over 500 support agents and developers responding to customer support tickets daily. 🎯Why do we build BoldDesk? During our search for customer service SAAS software, we observed that the market is split between mature/expensive software on one side and barebones/affordable alternatives on the other. There was nothing in the middle for teams of over 50 agents, which is the gap we have filled by creating BoldDesk. We have designed BoldDesk from the ground up to be used by teams large and small to provide excellent customer service. Key Features: ✨ 🔥Ticketing System: Manage all your support requests efficiently, convert emails to tickets, automate ticket assignments, customize support forms, and set your own SLA. 🔥Smart AI Responses: Respond to support queries much faster with AI assistance in summarizing conversations and even in composing the response automatically. 🔥Knowledge Base: Reduce your support workload by allowing your users to find answers to the most-asked questions quickly. 🔥Workflow Automation: Use no-code automation to create business-specific operation workflows that automate manual recurring tasks at each stage of the ticket life cycle. 🔥Task Management: View support tickets and all other associated activities in a single view to help expedite effective ticket resolution. 🔥Reports & Analytics: Actively track customer satisfaction and key metrics with shared real-time data analytics dashboards. BoldDesk offers a range of standard features including robust customization capabilities, individual customer portals for each brand, a strong developer REST API and webhooks, multilingual support, canned response, time tracking and CSAT Surveys. Explore our comprehensive list of 100+ features available https://www.bolddesk.com/features. Providing excellent customer service is critical to the success of any business today, so we believe that having access to good customer service software is a basic necessity. 🎁 To celebrate our Product Hunt launch, the app will be discounted by 50% on all the plans for first year, use the promo code PH50🚀. ❤️ Our SMB-friendly pricing plans start as low as $10 for 10 agents, so get started today to increase your customer satisfaction. You can find our complete roadmap (https://www.bolddesk.com/roadmap). Our vision is to continue to enhance BoldDesk over the next several years to the point where it will be the best customer support software available by a mile. On top of that, our commitment will always be to keeping the pricing affordable for everyone. This is our first Product Hunt launch, so we are eager to hear all your feedback. Our team will be available all day to respond to any questions.

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2yr ago

BoldDesk

Maker

@codewithimanshu Thank you, We're thrilled to hear your interest in Syncfusion's UI widgets and our dedication to making BoldDesk accessible to both large teams and SMBs. We appreciate your support and look forward to providing a seamless and valuable experience for users of all sizes. Could you elaborate more on how your AI responses adapt to different industries and the complexities of queries? Currently, we offer features such as rephrasing, translation, and summarization of tickets, knowledge base articles generations. These functionalities are aimed at streamlining communication and enhancing the overall user experience. For more details on our AI capabilities, you can explore our dedicated AI page: https://www.bolddesk.com/ai One of our recent additions is the auto-reply generation feature for support queries. This feature leverages the knowledge base articles within your instance to autonomously generate responses. This not only saves time but ensures that responses are accurate and consistent. Moreover, our commitment to continuous improvement means that we are actively working to identify and incorporate advanced AI features in the support domain. Also, are there any plans to integrate additional communication channels beyond emails for ticketing purposes? Absolutely! We are committed to expanding our communication channels for ticketing purposes. Currently, we offer ticket requests collection through the End User Portal, Rest APIs, and Embeddable Widgets and forms. In our upcoming plans for Q1 2024, we're excited to introduce integrations with additional communication channels, including Live Chat, WhatsApp, Facebook, Instagram, and even X (Twitter). We believe these additions will enhance the user experience and provide more flexibility in how users interact with BoldDesk. For a detailed look at our roadmap, you can check it out here: https://www.bolddesk.com/roadmap. We appreciate your interest and look forward to delivering a comprehensive and versatile ticketing solution.

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2yr ago

@velusamy_subramaniam Congratulations on Launch.. UpVoted 🙌

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2yr ago

BoldDesk

Maker

@mohini_shewale Thank you so much for your congratulations and the upvote! We truly appreciate your support.

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2yr ago

Scade.pro

@velusamy_subramaniam Congratulations on the launch!

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2yr ago

BoldDesk

Maker

@velusamy_subramaniam @maria_anosova Thank you very much! We appreciate your congratulations. All the best for your launch as well!

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2yr ago

BoldDesk

Maker

📌

Hello fellow Product Hunters! 👋🏼 🔥Today marks the debut of our platform here, we have been building BoldDesk for the past four years. Battle-tested with numerous features and addressed use cases, it has evolved beyond its MVP stage. ✍️Syncfusion, the company behind BoldDesk, relies heavily on this tool, deeming it a crucial lifeline for our operations. If BoldDesk were to cease functioning, the entire workflow at Syncfusion would come to a halt. That's the extent of BoldDesk's impact on Syncfusion's operations. 🎁 What positive difference has BoldDesk made in Syncfusion? At Syncfusion, we've relied on BoldDesk for the past three years, utilizing it for both external customer support and internal support. Its effectiveness has led us to discover new ways to use products in various operations, making it an integral part of our operations. 🔥BoldDesk has significantly enhanced our productivity at Syncfusion in various ways: 🌐Granting access to the support system for all our employees. 🎁 Improving transparency, trackability, and overall productivity. ⏰Achieving quicker turnaround times. 🎯What's coming next? We are actively working on building a Live Chat module and WhatsApp Integration, set to launch in Q1 2024. Check out our roadmap to stay informed about upcoming developments: https://www.bolddesk.com/roadmap 🙋 We value your insights! 🙋 How can we enhance BoldDesk further? Which features and specific functions would you like to see in future releases? We're excited to share our journey with you and welcome your feedback on BoldDesk! 🚀

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2yr ago

BoldDesk

Maker

📌

Hey, fellow product hunters 👋🏼 The entire team and I are thrilled to introduce BoldDesk! ❓ What makes BoldDesk unique? At Syncfusion, we've leveraged over 20 years of experience providing customer support to learn from the challenges faced by customers and agents in a support system. Drawing insights from these experiences, we've developed a product to address these pain points. Read our story here https://www.bolddesk.com/our-story We encourage you to try it out and experience the difference we've made in product execution. 🎉 The icing on the cake? BoldDesk caters to the needs of all businesses: Startups - Enjoy free access for the first year with 10 agents. SMB-friendly pricing plans start as low as $10 for 10 agents. Furthermore, BoldDesk offers unique unlimited agent plans at a flat fee. Wondering why we offer an unlimited agent flat-fee pricing model? In small and medium-sized businesses (SMBs), numerous employees work across various departments. However, the support system is often limited to only a few individuals due to many support systems adopting per-agent-based pricing. This limitation hinders the accessibility of the support system to a broader audience. Our perspective is that providing access to the support system for all employees can enhance productivity, reduce communication gaps, address customer concerns promptly, and improve transparency. That's why we've introduced a unique plan: unlimited support agents at a flat fee. ✨ Benefits of Unlimited Agents: 🌐 Grant access to your entire organization, enhancing transparency. ⏰ Reduce round-trip times for support management. 💸 No worries about scaling or cost, thanks to flat fee pricing. 😮 Can I use it today? Yes, you can start a trial account and get started in a matter of minutes. https://app.bolddesk.com/signup Thank you for any feedback, comments, or support. 🙏🤞

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2yr ago

BoldDesk

Maker

📌

Big thanks to @chrismessina for uncovering our product! 😎 Excited to reveal our debut on Product Hunt 🚀 BoldDesk has been meticulously crafted, and we're eagerly inviting the community to explore and push its boundaries. Whether it's the positives or negatives, your insights will play a pivotal role in shaping the future of BoldDesk to align even more closely with your requirements. 😇

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2yr ago

Congratulations on the launch, @velusamy_subramaniam + @bharatdwarkani! Great to see BoldDesk has stepped into the customer service software space with such a well-thought-out solution. The blend of AI responses, comprehensive ticketing system, and workflow automation in BoldDesk seems to consider a critical gap in the market for mid-sized teams. I've got a few questions: How are you forecasting pricing for AI chatbots if you have them (or if they are in the pipeline) What is your competitive advantage vs a company like Intercom?

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2yr ago

BoldDesk

Maker

@velusamy_subramaniam @dzaitzow Thank you for your thoughtful observation! We're delighted to hear that you appreciate the features and capabilities of BoldDesk. Our aim was indeed to address critical gaps in the market for mid-sized teams. Regarding Questions How are you forecasting pricing for AI chatbots if you have them (or if they are in the pipeline) What is your competitive advantage vs a company like Intercom? Right now we don't have a live chat module. But it is in active development and expected to be launched in Q1 2024 along with integration with other Instant messaging platform like WhatsApp, Instagram, Facebook. As first phase, we will be releasing Live Chat module. Later in 2nd phase may be in Q2 2024 we will work on Chatbots. Regarding price forecasting we will be analyzing later on. After having a Live Chat module, BoldDesk will be able to compete with likes of Intercom with a complete integrated robust Ticketing System, Knowledge Base and Live Chat module. Currently, we have an AI feature that automatically generates responses to customer queries by leveraging Knowledgebase articles. You can find detailed information on how to use Bold Desk's AI Reply Assist feature in the following article: https://support.bolddesk.com/kb/...

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2yr ago

@velusamy_subramaniam @bharatdwarkani Thanks so much for the robust answer - really helps me (and I hope others in the thread) to understand the scope a little better!

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2yr ago

BoldDesk

Maker

@velusamy_subramaniam @dzaitzow You're very welcome! We are glad to hear that the information was helpful for you, and we hope it benefits others in the thread as well. If you have any more questions or if there's anything else we can assist you with, feel free to let us know!

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2yr ago

Congratulations on this launch! I really like the "Knowledge Base" feature, which allows users to quickly find answers to frequently asked questions. Could you provide more details on the "Smart AI Responses" feature? How does it assist in summarizing conversations and composing responses automatically? Thanks and good luck!

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2yr ago

BoldDesk

Maker

@daria_sokolovskaya Thank you so much for your congratulations and positive feedback! We're thrilled that you appreciate the "Knowledge Base" feature. Regarding "Smart AI Responses" The AI Response feature essentially reviews the entire conversation within a specific ticket, searches for answers in knowledge base articles, and then proposes a response. Article explaining this feature https://support.bolddesk.com/kb/...

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2yr ago

@bharatdwarkani Thank you! I will definitely check it out

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2yr ago

love the look and feature set! Huge congrats on launching this. One small suggestion: it would be even cooler if it had more integrations. What do you think?

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2yr ago

BoldDesk

Maker

@nagaraj_marichamy Thank you so much for your positive feedback and suggestion! We're thrilled that you love the look and features of our product. Integrations are indeed a great way to enhance functionality and user experience. We appreciate your input, and we're always looking for ways to improve. We are actively working to integrate WhatsApp, Facebook, Twitter (X) and many more in the upcoming year.

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2yr ago

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