AirKaren
AI that fights customer service for you
324 followers
AI that fights customer service for you
324 followers
AirKaren is the AI that fights customer service for you, completely for free. Tell Karen what went wrong with your flight, and she cites the regulation, files your claim, and chases down what you're owed. Karen will call customer support hotlines, send emails, and fill out forms so you never have to again. We're starting with airlines and expanding to other industries in the coming weeks.
Congrats on the launch! I build with agents myself and the AgentMail part is what caught my eye. When it emails an airline for someone, is that from its own mailbox, or does it need to get into the user's inbox?
AirKaren
@vollos Good question! It's from an independent mailbox created through AgentMail specifically for that user's case.
@_jai Nice, that's the clean way to do it. Thanks Jai, and good luck with the rest of launch day!
AirKaren
@vollos Thank you! Please let me know if you have any more questions about the product, really appreciate the support
I really love the idea because sometimes I only go through half the claim and then I give up. My question is : Has there ever been some company airlines that refused to deal with the claims that AirKaren Made ?
AirKaren
@reda_roqai_chaoui Good question! A lot of the time (specifically over the phone) airlines are hesitant, but normally a little persistence does the trick :)
love the pitch, hate customer service as much as the next person, but the part i'd want to see before trusting it with an actual claim is what happens when karen gets the regulation wrong or misstates something on a call. if she's calling on my behalf and gets facts wrong, that's now my name on a bad claim, not an app giving bad advice i can just ignore. is there a review step before anything actually goes out, or is it fully autonomous end to end
AirKaren
@omri_ben_shoham1 Great question – this is something we are SUPER conscious of. There is still some human in the loop right now, mainly at the step after Karen has determined that a claim is eligible and before we sic Karen on the airline. We make sure that all the guidance the agent is given is accurate and compliant with regulations before we let Karen go out on its own. Obviously not a scalable solution in the very long term, and we'd hope to have more confidence in Karen's autonomous judgment at this step once we get enough usage data. Thanks for the thoughtful question!
appreciate the honest answer, a human checkpoint before the claim actually goes out to the airline is the right call for something with real world consequences attached to your name. makes sense you'd want a lot more usage data before loosening that up
AirKaren
@omri_ben_shoham1 Exactly our thought process! Much better to give us a bit more work and be able to help people than to trust an unproven system out of the gate.
Love the name and concept. My concern as potential customer is not seeing any airlines listed on landing. How do I know you work for United, JetBlue or Ryanair? From your landing/dream outcome it looks nice but I'm too skeptical to believe it will work with my airline/flight specifically.
AirKaren
@adam_el_gerbi Hey Adam - the good news is that it does! When you fill out a claim, we research the airline’s policies to figure out the best way to fight the claim. Let me know if you have any questions, and if you have a claim with a niche airline, we can help :)
@_jai Ah that makes a lot more sense, it's a direct pull based on latest policies. Cool!
AirKaren
@adam_el_gerbi yeah good question! Thanks for the support
Branding is a 10/10, love the name haha.
Just curious since it’s completely free right now, how do you guys plan to make money down the road?
Congrats on the launch!
AirKaren
@velyr_io Thanks, Flo! Really appreciate the support. On your question: we're VC-backed and using this stage to prove out the model and build usage data before we're out of beta. Once we exit beta, we'll move to a success fee (a cut of what we recover), so no cost to you, and we'll be transparent about that fee when it kicks in.
@_jai Makes sense, thanks! Good to know. Good luck with the beta!
AirKaren
@flo_velyr Thanks! Other industries are coming soon and will keep you updated. Appreciate the kind words!!
Please expand to all other customer services related fights.. hotels, etc!
AirKaren
@ryanbutz Hey Ryan! All of those are coming very soon – stay tuned 😎. Is there any specific industry you'd like to see next?
AirKaren
Founder here. We recognized that companies intentionally evade paying consumers what they're owed, and we built a tool to address it.
In our beachhead market, airlines, the regulations are clear and concrete, yet 85% of passengers with eligible claims never end up receiving compensation. That gap having the right to a claim vs. actually being able to enforce it – is the whole reason AirKaren exists. Karen does the annoying part: figuring out what you're owed, citing the right rule, writing the claim, and not giving up when the airline stalls.
Would love to know: what's the next industry we should tackle? We're on a mission to help people get the money they're owed, and we'd love for you to be a part of the journey.