Chatwoot is a modern AI-powered, customer support platform that brings all customer conversations into one place. Manage live chat, email, WhatsApp, social channels, and voice from a shared inbox. Built for growing teams with automation, reporting, AI assistance, and full control over your data.
This is the 5th launch from Chatwoot. View more
Voice Calls in Chatwoot
Launching today
Chatwoot Voice has everything your support team needs to handle customer calls without leaving the inbox: browser-based calling, inbound and outbound phone support, Twilio Voice integration, WhatsApp calling support, call recordings, transcripts, AI summaries, call history, and customer context in one conversation thread.
Free Options
Launch Team / Built With
Chatwoot
Hey Product Hunt,
Over the last few years, we have focused on making Chatwoot a solid product for text-based customer conversations across live chat, email, WhatsApp, social channels, help center, automation, and AI. Once those workflows became mature, it made sense to bring voice into the same experience.
Today, we are introducing voice calls in Chatwoot.
You can receive and make calls from the browser, see customer context before picking up, and keep recordings, transcripts, summaries, and call history in the same conversation thread. It works with Twilio Voice, and we’re also working on WhatsApp calling.
This is part of a broader direction for Chatwoot: Chat, email, WhatsApp, voice, AI, and customer context should all live together.
We’d love your feedback, especially from teams that still rely on phone support or are trying to bring voice into a modern support workflow.
Happy to answer questions here.