tulay

Effectively manage churn feedback

6 followers

Effectively manage churn feedback

6 followers

Tulay is a simple, beautiful pop-up with pre-defined answers for collecting churn reasons, turning negative feedback into positives, and eventually reducing customer churn 🙅‍♀️

Free

Launch tags:Analytics•Customer Communication•SaaS

Launch Team

AWS Startup AdvisorPersonalized AWS guidance that meets you where you’re already building

Promoted

AnnounceKit

Maker

Hey hunters 🙋‍♀️ Here is the story behind building tulay... It’s been a long time since we first encountered the problem; people churn, and (most of the time) we don’t know why 🤷‍♀️ After hundreds of guesses on why customers left us, we came up with a brilliant idea; ask them. We emailed them after they unsubscribed, but no luck. Nobody wants to spend even a minute on something they don’t need anymore. Some companies force you to call them to cancel your account, but it’s not who we are. We care about our customer experience, even at the very last stage. So, we tested using a survey with pre-defined reasons right before the cancellation process on AnnounceKit. It was so easy for users to give feedback with one click, and nobody got frustrated. It worked, we got our answers 🎉 This is where we thought “having an app for this will be awesome,” and we decided to build a micro-SaaS to collect churn reasons! Yes, we found the idea and challenged ourselves to build it from scratch in 15 days and we made it through 🤟 Read the whole story 👉 https://kovan.studio/building-mi... Now here we are, baring our breasts 🤞 to share our story and product with you. We welcome any feedback! Cheers 👋

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4yr ago

Ooo Tulayy :) Wonderful name choice :) I understood the story of the name the first time I saw it. it was great work. My heartfelt congratulations to the entire team. you are great.

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4yr ago

AnnounceKit

Maker

@sercansolmaz hehe we cannot explain how it feels to hear these (and of course how it feels to see people get the joke behind the name)! bless you 🙆‍♀️

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4yr ago