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The Ultimate Guide to Customer Support

The best tips and tools for great customer support

Featured comment

Matthew Guay
@maguay · Marketing @ Zapier
Lead author of the book here. This book was written over the past months with content and tips from a number of our team members, along with stories from other startups' support teams, and includes roundups of the the best customer support apps, tips on handling tricky support issues, ways to make your documentation and proactive support better, and more. An… See more

Discussion

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Alexandre Mouriec
@mrcalexandre · Associate @ Argos VR | Writer @ Stuffi
The "Ultimate Guide to Remote Work" was very interesting and well-written so I am happy to see a new ebook from the Zapier Team. I Downloaded it to read it on my Kindle to learn more about Customer Support.
M
Matthew Guay
@maguay · Marketing @ Zapier
Lead author of the book here. This book was written over the past months with content and tips from a number of our team members, along with stories from other startups' support teams, and includes roundups of the the best customer support apps, tips on handling tricky support issues, ways to make your documentation and proactive support better, and more. An… See more
Jack Plantin
@jackplantin · Marketing Lead - SupportYourApp
Downloaded to my Galaxy Note 4! Being in the customer support industry, I'm definitely excited to read this :)
Braunson Yager
@braunshizzle · Co-Founder, Geekybeaver, Ripped Recipes
Downloading to my iPhone, can't wait to read this!
Bill Lewis
@workstationw · Founder--Instant Office
Not enough folks pay attention to this critical piece of their business thank you and well done