SkipFlag

AI knowledge base that builds itself from your communication

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SkipFlag uses your existing conversations, support tickets, and other communication to automatically build and update an enterprise knowledge base. It understands the people, topics, and facts within your company to autonomously answer questions.

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Peter SkomorochMaker@peteskomoroch · Co-Founder and CEO @ SkipFlag
Thanks for hunting us Chris! SkipFlag uses your existing conversations, support tickets, and other communication to automatically build and update an enterprise knowledge base. It understands the people, topics, and facts within your company to autonomously answer questions. We're in the process of Slack app store approval, but contact us if you'd like a demo or want to get started using SkipFlag Enterprise with Jira, Zendesk or ServiceNow Key features: - Automatically organizes your all your documentation and messages by topic. - Instantly resolves issues and questions on JIRA, Zendesk, and Slack. - When unsure of the best answer to a question, SkipFlag's network intelligence quickly and intelligently routes your request to the right person. - SkipFlag uses deep learning to automatically detect, link and understand internal jargon, turning unstructured data that lies dormant within your email & messaging into a powerful database of facts and relationships. - SkipFlag detects meaningful exchanges in your organization within Slack, Github, and other systems and summarizes them as conversation cards. We hadn't planned on this being posted yet, so anyone who signs up a Slack team today will go on our waitlist until we go through the Slack app directory approval process. People who sign up via Product Hunt now will be bumped up higher in the waitlist when we launch. While you wait, our system will be working in the background to build a custom knowledge graph for your Slack team based on messages from your public Slack channels.
Chris MessinaHunter@chrismessina · Product designer & entrepreneur
@peteskomoroch excited to see all the progress! Can you speak to any results or outcomes your initial users have experienced? Oh, and where does the name come from?
Peter SkomorochMaker@peteskomoroch · Co-Founder and CEO @ SkipFlag
@chrismessina thanks! We're working with early alpha customers to analyze the impact on their internal service desks and team productivity. SkipFlag can reduce support ticket volume significantly by auto-answering support questions, even when phrased in different ways. We'll update the site with more details when customers are ready to share numbers. The a-ha moment often comes when they search for internal topics or jargon and SkipFlag auto-organizes a knowledge page around the topic. Regarding the name, a skip flag is an obscure computer science term that had few google results and I had bought the domain name for :) "skip flag (n.): The thirty-fifth bit of a channel command word which suppresses the transfer of data to main storage." Basically it is a flag which causes something to not be written to memory. It's a bit of an inside joke, because our mission is to collect, understand and organize all workplace knowledge.
Congrats on launching @peteskomoroch, good luck and Godspeed!
Peter SkomorochMaker@peteskomoroch · Co-Founder and CEO @ SkipFlag
@ross thanks Ross! we're overdue to catch up
Micah Alpern@malpern
SkipFlag is tackling one of the most challenging questions for an organization: What do we know, and who knows it. @peteskomoroch @sam_shah
Zach SwetzPro@swetzequity · Product Manager in Pittsburgh
Wow! This has big potential. Is there a free trial for enterprise clients to experiment with linking Jira/confluence/zendesk?
Peter SkomorochMaker@peteskomoroch · Co-Founder and CEO @ SkipFlag
@swetzequity happy to discuss a pilot, request a demo via the site or email me at pete@skipflag.com
Joshua Dance@joshdance · Engineer, Product, athlete, indie hacker
Looks like a cool product. Name is a bit weird. Hopefully it is just something that people accept instead of them trying to figure out what it means. :)