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Hi Product Hunters! Thanks @syswarren for hunting us! We’re really proud to officially launch Salesmachine for Slack, your customer success assistant. ⚡️ Set up in one click if you use Segment.com, Intercom or Mixpanel. We would love your feedback and ideas :) Salesmachine for Slack monitors your customers health and activity in realtime and alerts you instantly when your customers need attention: product usage dropped, large customers at risk, upsell opportunities, important events (bad NPS, card expired, completed onboarding, subscribed, etc..), you name it! Bonus 🎩 : Ask Salesmachine bot about a customer on Slack, it will reply automagically with some really useful insights like the number of sessions overtime. Advanced Bonus ⭐️ : you have a CS team and you need to deploy a customer success strategy? Take a look at Salesmachine (customer success platform) used by hundreds of SaaS companies (like Zapier, Mention, Appcues, Prezly) to onboard, retain and grow their customers. Cheers, Florent
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@florentquinti Impressive execution!
@rhaivimies Thanks Rhai 😉
Great Job Salesmachine team with this move 👏👏 As a remote team at Buffer, Slack is really our home :) It makes sense for us to get our customer health straight into our home 🚀 Thanks for adding this feature. We wish Salesmachine a long and successful life 🙌 by far the best Customer success tools we've been using.
@maxberthelot Wahooo 😍 It's an amazing feedback Maxime! Many thanks! 🤗
Salesmachine + Slack, how to put that into words? Simply MA-GI-CAL ✨
@jswallez Thanks JS! 😍
I like where you are going with this. The Intercom slack integration is not very useful for customer health, it's just a stream of stuff. The Salesforce bot in slack is super useful but is limited to account record information, not CS.
@jeffnolan You nailed it! The magic of Salesmachine is making sense of live product data + data from 3rd parties integrations (Salesforce, Zendesk, Intercom, Stripe, Satismeter, Delighted, ...) to give Customer Success teams smart recommendations to onboard, retain and grow their customers. 🎩
@jeffnolan Truly!! Agreed To Your Points !! (y)
This is such a great move. Glad to get this kind of info directly in Slack.
@jice_lavocat Thanks, glad you like it!