ProProfs Help Desk 2.0

Help Desk Ticketing Software engineered for customer delight

ProProfs Help Desk software is an all-round customer support solution that equips companies to cater to all customer questions under one dashboard. You can monitor agent performance easily & ensure customer delight every time they connect with your agents!
Discussion
Would you recommend this product?
67 Reviews5.0/5
Hi! I’m Sameer from ProProfs, and I’m all ears to about your thoughts on ProProfs Help Desk 2.0. We’re delighted to simplify the User Interface design We are always on the lookout to delight our customers. What's best than hearing from the early adopters themselves about their expectations! So, drop in your comments and let us know where we can improve! :)
Upvote (12)Share
UI looks great and simple to use. I would be trying it and would want to compare it against other tools that are available in the market. Few questions - 1. How do you compare yourself with others in the market such as Freshdesk, Zendesk, etc. 2. If someone decides to migrate from other helpdesk management system, do you have a way to import tickets?
@jitesh_dugar Thank you for testing our tool. We are happy to help you with anything needed. As for your questions, here's what we have in mind: 1. We have the best reporting in help desk that separates us from others in the business. 2. As of now importing tickets during transition is a part of our roadmap. So, we'll keep you posted on our updates.
@jason_proprofs Thank you, looking forward to the updates. I will be trying the tool anyways. Best wishes for the Feature Day 😻
Our team has been using ProProfs Helpdesk 1.0 for more than a year. Some new added features in 2.0 include Canned Responses, Shared inbox, collaborative email, Issue tracking , tons of integration. Great Product!
@amod_nazirkar Thank you for your support! We are glad that you've had a great journey so far. And, we'll make sure that you continue to do so with us. :)
Congratulations @sameer_bhatia1 and team. The UI looks thoughtful and simple. Look forward to trying the product and share a detailed feedback.
@giri thank you for checking out our product. We're glad that you found it user-friendly. We'd love to hear back from you.
Amazing product!
@saashacks Thank you! We've got more feature updates in store for you in the coming months. So, stay tuned.