ProProfs Help Desk 2.0

Help Desk Software for Creating Better Support Experiences

4 followers

Help Desk Software for Creating Better Support Experiences

4 followers

ProProfs Help Desk software is an all-round customer support solution that equips companies to cater to all customer questions under one dashboard. You can monitor agent performance easily & ensure customer delight every time they connect with your agents!

Launch tags:Web App•Productivity•Customer Success

Launch Team

EneyProactive AI for Mac. Free test, 20,000 credits.

Promoted

I really like the tool so far. It is not complex at all. However, I recently deleted a ticket accidentally. So, is there any way to view it or is there a recycle bin type feature in this tool? Thanks :)

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6yr ago

ProProfs Help Desk 2.0

Maker

@amitt_ydv First of all, thank you for the support. We are delighted to help you with any roadblocks. As for your question, we have a Vault feature where you can find all the deleted tickets and restore them. So, don't you worry. We've got your back. :)

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6yr ago

Thanks @jason_proprofs :)

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6yr ago

I have been using help desk system of other brand. May I know what new is there in proprofs helpdesk 2.0??

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6yr ago

ProProfs Help Desk 2.0

Maker

@awanish_anand Features like insightful reporting, shared inbox, child tickets, custom fields and more make this version more exciting than the previous one. Plus, we have more features planned for our users in the coming month. :)

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6yr ago

Our team has been using ProProfs Helpdesk 1.0 for more than a year. Some new added features in 2.0 include Canned Responses, Shared inbox, collaborative email, Issue tracking , tons of integration. Great Product!

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6yr ago

ProProfs Help Desk 2.0

Maker

@amod_nazirkar Thank you for your support! We are glad that you've had a great journey so far. And, we'll make sure that you continue to do so with us. :)

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6yr ago

Congratulations @sameer_bhatia1 and team. The UI looks thoughtful and simple. Look forward to trying the product and share a detailed feedback.

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6yr ago

ProProfs Help Desk 2.0

Maker

@giri thank you for checking out our product. We're glad that you found it user-friendly. We'd love to hear back from you.

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6yr ago

Love the idea and how you’re so involved with customers to be better! I’ll use the tool extensively and get back to you with specific additions that can help you make this tool better! Best wishes to @sameer_bhatia1 and entire team!

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6yr ago

ProProfs Help Desk 2.0

Maker

@payal_gethewale Thank you so much for your support! We'll be delighted to hear from you again.

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6yr ago

VirusUpdates

Collaboration has never been this easy between an agent who takes the call and an agent who answers the ticket. I like how my agent was able to find all the notes and call specific details that another agent had with the customer on the same ticket. This note feature makes collaboration a lot easier.

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6yr ago

ProProfs Help Desk 2.0

Maker

@tonixx Thank you for your detailed feedback and we are delighted to know that you find the tool helpful for internal team collaboration.

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6yr ago

Love the user experience in this - the collaboration features are intuitive, categorization is well-made, and the entire thing just feels nice. Thumbs up from me!

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6yr ago

ProProfs Help Desk 2.0

Maker

@kangurkarl Thank you Karl! We are delighted to hear your experience with us. We have more in store for you in the coming months. Stay tuned!

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6yr ago

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