Reviewers mostly see Loom as a simple, effective way to replace meetings, long emails, and text-heavy bug reports with quick async videos. People repeatedly praise the fast recording and link-sharing flow, clear visual context, and usefulness for demos, onboarding, feedback, support, teaching, and remote teamwork. Some also like comments, transcripts, and Slack-friendly sharing. The main complaints are rising prices, a weaker free-to-paid gap, basic editing, occasional upload or playback issues, buggy extensions, and desktop app quirks. Makers of Fundraisly and Alai echo its value for demos and collaboration.
fast performance (5)user-friendly interface (25)time-saving (33)screen and webcam recording (42)asynchronous communication (46)video sharing (35)
Loom replaced about half my meetings. Instead of booking 30 minutes to walk someone through a bug or a design change, I hit record, click through it, and paste the link.
They watch on 1.5x when it suits them, drop a comment on the exact frame, and we're done.
The time-zone tax just disappears.
What needs improvement
expensive pricing (2)limited free version (3)video editing (3)video quality (4)
Pricing has crept up since the Atlassian acquisition and the gap between free and Business is wider than it used to be. Solo founders and small teams feel that.
In-app editing is still basic. Trimming works but anything beyond that moving sections around, cleaning up filler words, tightening pauses sends me back into Descript or CapCut, which defeats the point of recording in Loom in the first place.
Mobile playback can stutter on longer videos over patchy connections. Worth a pass.
Tried Vidyard and CleanShot X's recording mode. Vidyard is fine but the free tier is tight and the player feels heavier.
CleanShot is brilliant for stills and short clips but isn't built for the share-and-comment workflow Loom nails. Stuck with Loom because the share-link experience is still the best in this category.
Atlassian acquired Loom... There were already plenty of issues (unreliable file management, constantly increasing prices, app disconnections), and especially considering the price, I can no longer recommend Loom as I did a few years ago. The shift to AI was an opportunity to add even more fees. I believe we can find better alternatives than this product, which is now a shadow of its former self.
Loom was a game-changer for us when working with multiple agencies spread across different timezones during our projects. Instead of scheduling endless calls or juggling calendars, we recorded clear, concise video updates and walkthroughs that agencies could watch on their own time. This asynchronous communication saved everyone hours and kept feedback loops moving smoothly.
Using Loom allowed us to explain design decisions, demonstrate workflows, and highlight key points visually—something that’s often lost in emails or chat messages.
If you’re managing cross-timezone teams or external partners, Loom is an essential tool to keep communication transparent and efficient without the headache of constant live meetings. (I also love that you get notified when someone watches your video so you have full transparency into how things are moving)
What's great
time-saving (33)remote collaboration (25)screen and webcam recording (42)asynchronous communication (46)video sharing (35)