Hangouts Chat is an intelligent and secure communications tool, built for teams. From direct messages to group conversations, Chat makes team communication easy and efficient. Rolling out for all G Suite customers over the next week.

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44 Reviews2.8/5
Another day, another messaging product from Google. Google Hangouts Chat. Their approach to messaging is so confusing at this point that just the name sounds ridiculous. It’s like a collection of all their prior failed attempts in a list. Next year it will be Google Allo Duo Hangouts Chat.
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@hayden_evans At least this time, Google decided not to go ahead with a new app name. We should appreciate that. :D
@adheen_ajay Don't worry, they'll just release a new app with a new name that does the same thing in a few months at Google I/O. And once again, people will be confused about which one they should use, the user base will be split amongst two competing ideas, and Google will kill both off a year later after both fail to gain significant traffic over the other. Rinse and repeat.
@hayden_evans Hah! Lol. Google started this journey with GTalk, right? That was for text alone. Then Hangout: for text, images, and later live video, Allo: for the same but with google assistant- and without live video isn't? Now new Hangouts Chat for GSuite. Did I miss anything here?
@hayden_evans I actually liked Google Talk when it was launched 15 years ago as a response to Yahoo messenger(if anyone remember). I liked the app, the name, it was nice, clean, fast. Not sure why they didn't invest more time in that direction .
@hayden_evans My goal is to launch 9 more Google messaging apps this quarter, but I've only managed to launch Hangouts Chat and it is just the next gen Hangouts product. So I might not be getting exceeds expectations this cycle.
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Very cool @mulligan! What are the advantages of using Hangouts Chat over Slack? What features are you most excited about?
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@mulligan @nickabouzeid I'd like to know this as well. I've been using Slack for a long time but now this space is so crowded that all seem the same.
@mulligan @nickabouzeid One advantage is having conversations within a doc (e.g. Google Sheets or Docs) while a group is editing and keeping the conversation tied to that document. I could see that being helpful for documenting decisions.
Google Talk Google Voice Google/Android Messages Google Wave Google Plus (Huddle & Hangouts) Google Hangouts Google Allo Google Duo Google Hangouts Meet Google Hangouts Chat Google Chat I think this list explains it all!
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@jeffeisley WTF is Hangouts Meet? LOL
@jeffeisley LOL. You forgot Google Message and Google Plus. :)
@hayden_evans Essentially the video component competitor to Slack & Skype -->
@afedorovn Oh damn, you're right! Good catch

So I was extremely excited by the EAP, and the subsequent release, but both times I've found it extremely lacking. The windows app feels like an afterthought. Security key logins don't work, and it seems to just be running in a knockoff electron. It has an ugly stock windows toolbar that disrupts the UI, and once you arrive in the product things don't really improve. I can't talk to someone outside of my gsuite domain, and they can't be invited to rooms I've created. The site says that 'To help make your chat experience seamless, all your Chat conversations will sync with your classic Hangouts experience.', but that's either not working for me, or not a thing yet, as I can't get PM or group conversations in inbox. Add to that that I don't really buy in to every conversation being a thread (slack 'threads' tend to be the worst feature in their platform), and this ends up being a non-starter for us.

Recurring theme in gsuite: excitement followed by frustration at the little things. Can't use google home fully with gsuite accounts. The constant barrage of new chat solutions and early retirement of old ones. The announcement of a meeting telepresence solution, as long as anyone you ever want to invite uses chrome. It's hard to have faith in a GSuite solution anymore. The core remains strong, but the new individual products always seem to veer off short of being usable.


Lots of potential here, search seems good


Clunky, Feature Sparse, and coming from a poor track record of comms @ Google

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Still showing up as apart of an EAP for me.
It's opened up for me now!