A new and better way to support your customers. Groove 2.0 helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove 2.0 is a perfect alternative to overly complicated and overpriced help desk solutions.
That it has a free trial without credit card
That there is an affordable option for small businessesCons:
Not found any
It's so important that customers with complaints or just questions are handled carefully. I always judge a company as much by the quality of its customer service team as by the product.Joy Healey has never used this product.
Customer service is SO important - so anything that makes it easier to communicate with them is a big deal.Cons:
I don't see any cons yet
Speaking for myself, I like to know that if I had questions, I could talk about them in a place dedicated to solving problems (especially with anything technical). This is clearly a win-win for both creators and users of products.Dana Gore has never used this product.