Directly embedding smart help components into your existing interface (like search, auto-suggestions, or full articles) via HTML or the point and click, your UX, and customer education become intertwined. Leading to increases in engagement & retention, and a drop to support loads. Allowing companies to truly scale, without needing to scale support
Easy to use, keeps users on your site as opposed to taking them to your support docs. Puts answers right in front of your customers.Cons:
I really can't think of any, they are always improving and expanding their service.
They have a great team, very responsive to your questions. I'm so happy I discovered them! They have helped our support team by making it simple for our customers to find quick answers. Saving us time and allowing us to focus on our products.Mike LaTour has used this product for one year.
Its really easy to use and intuitive. Plus allows our users to quickly and easily access our support content, saving our support team time.Cons:
not a lot really.
I have always had great support from the Elevio team and they have taken on board my thoughts and experiences and included this in future updates of the platform. All in all a great product that "does exactly what is says on the box".
Cheers guysHarry Rook has used this product for one year.