Commune

AI-powered Community Platform for customer-led growth

531 followers

AI-powered Community Platform for customer-led growth

531 followers

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Knowledge base software

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Customer support tools

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Community management

Q&A forum, Knowledge base, User training, Newsletter, Event management...all in one place. Commune works as a customer communication hub and strengthens community engagement by displaying optimized experiences for each customer with the power of AI.

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Launch tags:Customer Success•Marketing•Community

Launch Team

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Commune

Maker

Hey Product Hunt! I’m super excited to launch Commune, a customer community platform for customer success teams🌟 —How we got the idea— I and my co-founder used to run another startup and wanted to scale customer success by leveraging the power of community. However, all community solutions we could find were for creators, for a hobby, or for brand promotion and we couldn’t find any community software built for customer success teams to improve customer retention... So we decided to build it :) Being the industry leader with multi-million $ revenue in Japan, we’re super excited to launch Commune in English! 🥷 —How it works— Q&A forum, Knowledge base, User training, Newsletter, Event management...all in one place. Commune works as a customer communication hub for the CS team and strengthens customer engagement by displaying optimized experiences for each customer, all with no code. Quick overview of our value prop: 🚀 Scalable CS enablement (workflows to automate tasks, etc.) 👻 User experience optimization (status/behavior-based content optimization for users, etc.) 🏋️‍♀️ Hybrid of community and portal (reward system, user interactions, knowledge base, Q&A, etc.) Commune is razor-focused on a use case of the customer success community. We’d like to create the best community product with customer success folks! —So what’s next?— Please let me know if you are interested in playing with it! You can start for free, and we are thrilled to offer the professional plan($299/mo) free for 3 months to the PH community✨ Also, I'm happy to give you a quick intro session to walk through the features. DM me if you’re interested👉https://www.linkedin.com/in/yuya... Looking forward to your feedback :)

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4yr ago

@yuyatakada and the team, you did a fantastic job launching Commune. Keep up the good work and push it to the limit! 🚀🚀🚀

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4yr ago

Productool

@yuyatakada Congrats!

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4yr ago

Commune

Maker

@yuyatakada @mervecankizcoruh Thanks, Merve!

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4yr ago

Congratulations! What's next on your product roadmap? It would be nice to see at a glance how excited the community is about the product.

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4yr ago

Commune

Maker

@jun_kawaoka Thanks Jun for the question! We understand that there are tons that we want to improve, but a few highlights would be... 1) Integration with your existing stacks, especially Salesforce, Zapier, and help desks 2) 10x the power of the admin dashboard so that an admin can tell how healthy the community is at a glance and figure out what to do next Let me know if you would like to learn more, we are happy to explain the details!

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4yr ago

?makers "Q&A forum, knowledge base, user training, newsletter, event management...all in one place." is the best description for a customer communication hub. Well done! 👏

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4yr ago

Commune

Maker

@gail_dawson Thank you Gail! Kudos to the product team who made it happen :)

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4yr ago

Sessions

Love the idea behind it & your state of mind! Very similar approach as ours, at @Sessions. Big congrats!

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4yr ago

@adriana_virlan 👏👏👏

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4yr ago

Commune

Maker

@sessions @adriana_virlan Thank you Adriana! Kudos to the team, I'm super proud of them :)

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4yr ago

Sessions

@yuyatakada, you are on track with this way of building: all with no code & all in one place. I'm really looking forward to seeing how this unfolds: Commune is razor-focused on a use case of the customer success community. We’d like to create the best community product with customer success folks! Kudos to y'all! 🤝🙏🖖

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4yr ago

Sessions

@yuyatakada @amalia_ghenescu I feel the same way! ✅✅✅

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4yr ago

Sessions

@victor_sava24 big up!

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4yr ago

Commune

Maker

@amalia_ghenescu @victor_sava24 Thank you Amalia and Victor! Our journey has just started. I'm looking forward to showing you how it evolves!

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4yr ago

Business Valuation for Shopify Apps

That’s absolutely awesome! So being a no code solution, does it allow to add certain new elements without the need to ask for a new feature/functionality etc ?

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4yr ago

Commune

Maker

@alex_epsi You can toggle on and off certain functionalities and customize the design with no code :) Much more to come on the roadmap - please let us keep you updated.

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4yr ago

Congratulations! I expect the community to be a driver of business in the future, so I have high expectations for this product!

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4yr ago

Commune

Maker

@shunsuke_kurashima Hi Shunsuke, thanks for the feedback! I strongly agree with you that the community is the next big thing to drive a business. Please keep an eye on Commune ;)

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4yr ago

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Commune is a highly regarded community success software from Japan, widely adopted by major companies like Sharp, Nissan, and JAL. It stands out for its focus on enhancing customer success staff efficiency and offering high-touch community management support through consultants. Users appreciate its ease of use, no-code capabilities, and comprehensive features for community growth. The platform is praised for its ability to streamline community management and its potential to drive sales and benefits. Overall, Commune is seen as a sophisticated and promising tool for community engagement.

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