Ariglad YC W23

Auto Create & Update Knowledge Base Articles

5.0•2 reviews•

1.1K followers

Auto Create & Update Knowledge Base Articles

5.0•2 reviews•

1.1K followers

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Knowledge base software

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Customer support tools

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AI Coding Agents

Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Salesforce, Intercom, Notion, Jira, Slack and more 🚀✨

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Launch tags:Productivity•Customer Communication•Artificial Intelligence

Launch Team / Built With

Viktor.comAn AI coworker that actually does the work

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Ariglad YC W23

Maker

📌

Hey ProductHunters! 👋👋👋 🥳I'm excited to finally share Ariglad with you. After a big pivot, our team is proud to present our AI-powered help center automation tool. We integrate with tools like Zendesk, Notion, Slack, and more, offering a complete solution to keep your support resources accurate and thorough. 💻 What you can expect from Ariglad: 🔸 Automatic knowledge base article creation and updates 🔸 Seamless integration with multiple platforms 🔸 Empowering your team to review and approve AI-generated content Let me give you 3 examples: Your knowledge base has gaps and outdated content Ariglad analyzes your support tickets, slack chats and product release notes, identifies gaps, and updates or creates new content automatically. Your knowledge base & help center stays fresh and accurate, effortlessly. Your organization is building out your knowledge base Ariglad’s AI can see that the information being shared in support tickets doesn’t exist in your knowledge base. It will use the info in customer comms and release notes to write articles from scratch. You are launching new product features With Ariglad, you just upload your product release notes, and our AI will automatically craft new articles and update existing articles. We’re proud of Ariglad's current capabilities, but we're just getting started. There’s so much more to come, and we're committed to making your support workflows smarter and more efficient! ✨ Boost self serve with an auto-maintained knowledge base ✨ Want to see how Ariglad works? Create a free sandbox account. Follow the link to get started! 📥 Our team will be here all day to answer any questions you have about Ariglad. Leave your questions below! 🚀💻

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2yr ago

@sarahthemarketer Congratulations on the launch. I like the product use case and design as well. Once I reach a stage where we have this gap, I'll surely be willing to give it a shot! Have added to my stack!

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2yr ago

Ariglad YC W23

Maker

@thepmfguy Thanks so much Gaurav! Happy to hear it looks useful for your team :)

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2yr ago

Ariglad YC W23

Maker

@hamza_afzal_butt Thanks so much Hamza! We're so excited to have launched and I'm very pleased to hear that this problem resonates with you :) hopefully it will be a thing of the past soon with this new solution!

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2yr ago

@sarahthemarketer Cheers to the launch! Wishing you great success and new milestones. How long did it take to develop this?

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2yr ago

@sarahthemarketer Hi Sarah and Ariglad Team, I saw your launch on Product Hunt and the concept of automatically maintaining a knowledge base with AI is incredibly interesting! Ariglad's ability to analyze support tickets, Slack chats, and product releases to create and update articles addresses a major pain point for many teams. As a developer with experience in AI development, I'm curious about the technical aspects of Ariglad. Here are a couple of questions: - Can you elaborate on the process of ensuring AI-generated content maintains high quality and accuracy? The human review and approval step sounds crucial. - Ariglad handles potentially sensitive customer data. Can you share more details on data security measures and the integration process for different platforms (Zendesk, etc.)? My background in full stack development might be valuable for Ariglad's development in areas like: - Contributing to techniques that further enhance the AI's ability to generate clear, concise, and accurate knowledge base articles. - Exploring additional data security protocols and streamlining integrations with various support platforms. I'd love to learn more about Ariglad's technical approach and how my skills can contribute to making it an even more powerful tool. Congratulations on your launch! I'll be signing up for a free sandbox account to explore Ariglad's features further. Best regards, Max

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2yr ago

Congrats on the launch @sarahthemarketer and team. This is one tool I hope everyone including my competitors sign up for. Knowledge Base articles being outdated is incredibly frustrating. I like to read things prepurchase too, in order to see if it does what it looks like it does, if there is a discrepancy who has it wrong - the marketer on the site or the developer in the docs? Who knows. If they are using Ariglad then it should be the website is wrong. Your website is nice too. It would have been cool to see a product demo video We are yet to launch, but you are added to our future tools list. Good luck.

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2yr ago

Ariglad YC W23

Maker

@ty_robb I completely agree, there is nothing more frustrating and annoying than an outdated or unhelpful knowledge base! Our goal is to make them a thing of the past :) Thanks for the feedback on adding a demo video, very helpful to know. Thanks for your support Tyrone!

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2yr ago

Ariglad YC W23

Maker

@ty_robb Thanks for this Tyrone! Really appreciate how much thought and care you put into this feedback - Sarah gave a great response so please let me know if anything else comes up!

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2yr ago

@sophiewyne hopefully just your signups. One thing that may be cool, to give users the ability to submit links to companies who have dodgy docs, it can help in a bunch of ways. Gives targets and it will be a much easier sales call, "Hey your customers are requesting our services..."

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2yr ago

Ariglad YC W23

Maker

@ty_robb Absolutely, we’re sooo excited about the possibilities for this!

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2yr ago

Coldtea

Automatically updating knowledge bases, that's a great USP. Congrats on the launch. I tested the app and got some feedback (feel free to discard :)) - The verification code email on user signup landed in my spam (twice). It may be worth taking a look at your ESP (transactional emails shouldn't end up in spam) - For a new user, you first see the approvals screen (on login). Perhaps consider having a visible CTA to add documentation sources? Right now it's buried in the settings tab. Looking forward to how this evolves. Congrats again on the launch!

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2yr ago

Ariglad YC W23

Maker

@ohansemmanuel There is nothing we love more than great product feedback! I have copied and pasted your comment to our internal product channel so we can work on those :) Thanks very much Ohans!

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2yr ago

Ariglad YC W23

Maker

@ohansemmanuel As Sarah mentioned, we love this kind of feedback! Thank you so much and if you find anything else as you poke around please let me know 🙌

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2yr ago

mgmate

Updating the knowledge base is definitely boring, especially for onboarding. Do you also work with structuring the files? Our base in Customer Success grew as crazy and making it accessible with a good structure was as important as having things written.

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2yr ago

Ariglad YC W23

Maker

@kostyabolsh Yes we can help with that - we will also be focusing on merging duplicates and other organization! So glad to hear that this pain point resonates with you :)

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2yr ago

Ariglad YC W23

Maker

@kostyabolsh I love this question - it’s one of our priorities moving forward to continue adding features for organizing as it’s such a key part of help Center management

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2yr ago

I think the integration with support tickets is smart - it's pretty cool that AI can surface discrepancies so human intervention can help verify the knowledge. Once this knowledge base is set up, how can internal and external folks interact with its content? Congrats on the launch @sarahthemarketer and team!!

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2yr ago

Ariglad YC W23

Maker

@tonyhanded Thanks for the kind words Tony! We integrate with external/internal knowledge bases like Zendesk, Notion, etc. so it's very easy for people to access the new content. Once your team approves a new suggestion, it will be added to your existing knowledge base :)

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2yr ago

Ariglad YC W23

Maker

@tonyhanded Yes, as Sarah mentioned it’s very easy to interact with the content because of our integrations with existing help desk platforms. Please let us know if we can help with anything else!

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2yr ago

@sarahthemarketer - ah I see!

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2yr ago

Sounds a great product! Will try it very soon! Can you interface with Wordpress knowledge base? Do you have an API If our CRM is not in your list?

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2yr ago

Ariglad YC W23

Maker

@stephane_jauffret Certainly! We would love to support you. Please get in touch with us at hello@ariglad.com!

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2yr ago

Turf

Congrats! Looks super useful. Are there plans to use other data sources as input? Was thinking internal communication and also if there is a community environment, the community posts & resources could be a goldmine to train the model and improve the KB.

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2yr ago

Ariglad YC W23

Maker

@oliviervandenhoogen Great question! Yes adding more data sources is our main focus - we've just added Slack and Notion with plans to expand to many more soon :)

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2yr ago

Ariglad YC W23

Maker

@oliviervandenhoogen I love the question around plugging into communities! To answer your question, yes that is something we will be integrating with as Sarah mentioned - there is such a huge wealth of info we want to tap into 😊

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2yr ago

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