InboxPilot is a Chatbot for Emails that uses your company’s data to instantly draft or send replies. Perfect for automating responses to support@, info@, or high-volume accounts—saving you time and keeping your inbox under control.
Hi Everyone,
I’m a developer who, like many others, faced the challenges of being laid off recently. After experiencing countless rejections (not fun being in tech right now 😅), I channeled my frustration from automated rejections into building something meaningful my startup—InboxPilot.
What is InboxPilot?
It’s an AI-powered email tool that instantly replies to or drafts responses for incoming emails using your organization’s data.
It's very easy to set up - here’s how it works:
1) Create an account.
2) Upload your data—this could be your website, PDFs, FAQs, or other documents.
3) Link your email accounts (e.g., info@, support@, privacy@..), and you’re ready to go!
A few key rules:
1) If the email bot doesn’t know the answer or is unsure, it escalates the email for you to handle.
2) If you reply and decide to "jump" into the conversation, the bot steps back and stops responding.
Integrations:
- Integration is available for both Gmail and Outlook email accounts!
Who is it for?
While InboxPilot has broad applications, it’s especially helpful for:
- Small businesses and SaaS companies with limited customer support teams.
- Businesses managing unmonitored or high-volume email accounts.
- Teams using email hotlines as part of their CRM workflow.
Check it out:
Auto-reply demo:
Email draft demo:
I’d love for you to try InboxPilot, share feedback, or even pass it along to someone who might benefit from it.
Privacy:
- Privacy is very important; your emails are never saved/read.
- This project required a bunch of security assessments imposed by Google.
- Replies generated are saved but are encrypted so only available to your eyes!
- If you no longer wish to have your email account synced with InboxPilot simply disconnect it via the dashboard.
You can read more about the privacy policy here: https://inboxpilot.co/privacy
Thanks for your support—it means the world! 🙌
Great product. I've been using it for my art studio for a little over a week and just now found this and read the story. Good luck!
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This is a really cool product that ive been waiting for as a small business owner, keep refining it and improving this has heaps of potential hopefully you can sell it to one of the big guys one day for a big pay out!
I'd review each blog post as they have broken links and you can tell its AI generated. Finish them properly or disable the blog until you're ready to do it properly.
Some examples of what we should upload or some common faqs for small business or survey would be a cool way of training the AI quicker as some small businesses dont have all this documentation straight away. The website scraper doesn't have much feedback as to what it found. I just used the single link upload and that appeared to work better and I saw the data in my draft replies.
Best of luck!
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Congrats and looks awesome! How does the email bot determine when to escalate for human handling?
@kwoknation Thanks, so here are the situations where an escalation is required:
1) Data is not available
2) Data is available but the confidence score in the answer falls below a threshold
3) A human intervention is required (e.g: booking, cancellation...)
4) Recipient asks to speak to a human
@william_jin Hi William, yes so for a complex query if there is no available data (that you uploaded) to generate an answer or if there’s uncertainty in the response or a human intervention is required (e.g: bookings, cancelations...) then it will "escalate" the query and notify you.
If the bot is set to automatically send the replies then it will answer the user that they forwarded their email to a member of the team things of the sort!
TLDR: Overall there's a confidence score if it's below a certain threshold it will NOT answer and will require you to reply to the customer/person who sent you the email. I am not sure if I answered your question, let me know if you have a more specific use case that you can share.
@william_jin Also, if there query is a combination of questions where the data is available and some that the bot is unsure about/cannot answer; then it will answer the ones it knows the answer to and escalate the rest.
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