Launching today
AirKaren
AI that fights customer service for you
57 followers
AI that fights customer service for you
57 followers
AirKaren is the AI that fights customer service for you, completely for free. Tell Karen what went wrong with your flight, and she cites the regulation, files your claim, and chases down what you're owed. Karen will call customer support hotlines, send emails, and fill out forms so you never have to again. We're starting with airlines and expanding to other industries in the coming weeks.
AirKaren
"Completely free" is the part I keep re-reading. Calling hotlines, filing claims, and escalating on someone's behalf isn't cheap to run, especially at any real volume, so I'm trying to figure out where the business actually makes money. Is it a cut of the compensation once you get paid, or is this VC-funded and free-for-now while you build usage data? Asking because if the model is a percentage of what you recover, that's a completely reasonable business, but it also means the AI has an incentive to push claims as high as possible rather than just what's fair, and I'd want to know that upfront before handing it my flight details.
AirKaren
Founder here. We recognized that companies intentionally evade paying consumers what they're owed, and we built a tool to address it.
In our beachhead market, airlines, the regulations are clear and concrete, yet 85% of passengers with eligible claims never end up receiving compensation. That gap having the right to a claim vs. actually being able to enforce it – is the whole reason AirKaren exists. Karen does the annoying part: figuring out what you're owed, citing the right rule, writing the claim, and not giving up when the airline stalls.
Would love to know: what's the next industry we should tackle? We're on a mission to help people get the money they're owed, and we'd love for you to be a part of the journey.
This is one of those products where the name alone made me click :))
Customer service is exactly the kind of task I don't want AI to summarize for me, I want it to actually do it. finding the right regulation, filling out forms, following up, waiting on hold... that's all busywork. Starting with airlines also makes a lot of sense. almost everyone has a story where they probably should've claimed compensation but gave up because the process wasn't worth the time.
Curious how Karen handles edge cases where airlines reject the claim even though the regulation seems pretty clear. does it keep escalating automatically, or is there a point where a human steps in?
Tried it on a delayed flight from last month and Karen actually cited the EU261 regulation and got me a partial refund without me picking up the phone, which is wild. Honestly the most "where has this been" feeling I've had from a new tool in a while.
@nilferejbc Dang that's impressive! I clicked out of curiosity from the name alone but I am pleased to hear how effective AirKaren is.
For AirKaren, how do you decide when the AI should keep pushing a customer service conversation versus handing it back to the user? Since this sits in the AI Agents / workflow automation space, I’m curious if there are guardrails for tone, refunds, account-sensitive details, or cases where a human needs to approve the next message.
Superb job! Starting with airlines looks quite smart as EU261 gives the agent an actual statute to cite instead of asking for goodwill right? The phone part is interesting. Airlines push every claim toward their own web forms because forms are where claims stall out. In practice do you guys get further on the hotline than through the official form?