LOCKET - AI retention team working 24/7

Why I built Locket: Every DTC brand I talked to had the same nightmare: watching customers they loved just... disappear. They would spend hundreds acquiring a customer, only to lose them weeks later with zero warning. Traditional retention tools are reactive - they tell you churn happened, but never why or how to stop it. I knew with AI I could flip that script entirely. What makes Locket different: Instead of analyzing churn after it's too late, our AI agents live inside your customer relationships 24/7, understanding the actual human behind every interaction. We are not tracking clicks - we are understanding every day lives that affect purchasing decisions. The magic happens next... here are some examples: When our AI notices a customer mentioned losing their job in a support chat, their personalized store transforms into a "tough times" experience with payment plans and encouragement. When someone shares they are pregnant but anxious, they get a curated workshop on safe products and a gifting suite for peace of mind. Ecstatic about a promotion? Their experience becomes a celebration with exclusive launches and VIP access. It's like having an entire brand experience agency working 24/7 for every single customer. Your ecommerce store literally reshapes itself based on what each person is going through - grief gets gentle support content, celebrations get exclusive access, new parents get safety guides. We are not personalizing products. We are personalizing the entire brand relationship to match where someone is emotionally and practically in their life right now. What I'm most proud of: I have created AI that doesn't just predict churn - it predicts what customers need to feel truly seen and supported by your brand. The future where brands never lose customers they should have kept? We are building it. What questions do you have about predictive retention? 👇