YC founders, would you trust AI to handle 90% of your support chats?

me and my co-founder are building an AI agent because at our last startup we just couldn’t keep up with support.

we tried every chatbot out there. they all felt… robotic. customers hated it.

hiring more people was too slow + too $$$

so we put together this ai chatbot (think intercom fin but deeper) that trains on your old tickets, learns your tone, doesn’t hallucinate, and can actually answer stuff like a real support rep.

here’s the thing though… even when it works, founders get nervous about letting AI talk to their users. like, what if it says something stupid? what if it sounds off-brand?

curious if anyone here has tried automating support.

did it work for you?

where did it break?

would you let AI take over 90% of your chats or nah?