What’s the hardest part of onboarding users in your SaaS product?

Hey everyone,

We’re launching ModelNex soon and I’d love to learn from other SaaS builders, product teams, and customer success leaders.

One thing we keep seeing is that users rarely get stuck because they lack information. They get stuck because the information is not available in the right context, inside the workflow, at the moment they need it.

That creates a few painful problems:

- onboarding takes too long

- users miss important features

- support teams answer the same questions repeatedly

- customers fail to complete the workflows that drive retention

We’re building ModelNex to help SaaS teams create in-app AI agents that understand product knowledge, UI context, user roles, and workflow state, so users can get step-by-step help inside the product.

Curious to hear from you:

1) What is the hardest part of onboarding users in your SaaS product today?

2) Is it getting users to the first “aha” moment, teaching complex workflows, reducing support tickets, driving feature adoption, or something else?