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Daniel Ferro

PH asks for feedback: What helps you the most when considering new products to try?

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Midstay
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Hey everyone 👋 It’s Daniel here, the newest member of Product Hunt’s product team. As you all know, PH is always on a mission to help people find new and interesting products to use. To take this experience to the next level, we would love to get your opinion on the matter. Currently, there is a lot of information available on the product page, including reviews, alternatives, related products, trending products, comments, badges, makers/hunters, and so on… Which features help you the most when deciding whether a product is worth trying or not? Is there anything else you would like to see us improve (or create) to help you in your product search? Thank you for your feedback, Happy Monday! 😎
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Innocent Amadi
1. How quickly I'm able to derive value. If I'm able to get value in very short time, then it helps my entire evaluation timespan stay efficient. So I'll try. If I have to jump through multiple hoops... no telling where I might land. 2. Social proof: Has this tool worked for a customer like me? What were the actual results? Warmth from existing customers go a long way :) 3. Pricing: I haven't unlocked my billion dollar potential yet. Till then, this is still a factor. 4. Customer Care: Who talks to me when I need help? How long do I wait? I'm trying to feel pampered. Lol.
Daniel Ferro
Midstay
@centamadi thanks for sharing! Regarding "2. Social proof" - is this something you try to explore even before you sign up for an account or free trial in a new product? e.g. do comments, reviews, FAQs or any other type of information give you more confidence when deciding that a product is worth a try?
Innocent Amadi
@dribeiro_8 Absolutely. Reviews are important. What other people are saying about them on social media. I'm looking for some kind of non-engineered way of knowing the product delivers, and in the right way.
Anna Filou
Just the product description. If something sounds interesting, I’ll visit the website and read the PH comments to learn more. The main things I look for: - screenshots and product demo - features - use cases - pricing
Luka Vasic
Most products I find are through the main page and related products. Besides that, I try a lot of products that people ask for me to try here in the discussions section.
Daniel Ferro
Midstay
Thanks @luka_vasic! When you find new products through the main page or from recommendations, what do you search for when you land on these product pages? What is most helpful for you to say "Ok, let's give this a try"? - Do you read reviews, discussions, makers' comments, etc.?
Luka Vasic
@dribeiro_8 Hmm firstly I look at the presentation of the product so video and pictures and after that I look at the top reviews.
Farokh Shahabi
I think testimonials & reviews from the current customers should be emphasized much more. Also adding a video format for testimonials would be a great option.
Daniel Ferro
Midstay
@farokh_shahabi noted, that's an interesting one. what do you think about product walkthroughs/tutorials?
Farokh Shahabi
@dribeiro_8 That's good too, but it's already highlighted. Early adopters' live testing and impressions are very valuable to others to see.
Kinanti Desyanandini
Process on PH: I quickly go through the day's top list and click on products that might interest me. If I find something interesting, I usually look at the carousel, website, comments and similar products first. If I'm invested, I'll look at the reviews & do more research! What I look for: - Feedback - from people I know is best, but I also like to see reviews online in general (Reddit, Twitter, comparison blogs, videos, etc) - Clearly showing the features on PH and the website - live demos and videos are also handy! - Pricing - i'm far less likely to sign up for a trial unless I have a task I need to do, since I like to evaluate a product at my leisure before I upgrade. If I have to subscribe to use it, I do this if the task is critical and/or the subscription is cheap and set a reminder to reevaluate it within the month. - How much it locks me into the product - I also consider what leaving the app would be like; do they offer exports? Can it be integrated to related apps? What about competitors?
Vivek Katial
Would love like a values alignment feature for products too -- identifying products that resonate with you and are trying to solve some meaningful problems for society!
Daniel Ferro
Midstay
@vivekkatial Thanks Vivek. By "values alignment feature" do you mean certain products in categories/topics of your interest? Does the current "My Topics" page under your profile help you in that regard?
Vivek Katial
@dribeiro_8 I guess so! Just making it more accessible, or having it on the sidebar of your homepage. For example - let's say I really care about climate change / green tech. It would be great if I can subscribe to a climate topic and then see new products within those fields populate my feed too.
Sara
Besides the word of mouth, I believe it depends on the product itself if you are able to test the product through free samples or freemiums, it will be the best way to be convinced. If not, I believe in reading more about the products through blogs and content. It is proven that customers tend to read at least 2-3 content or visit different websites before deciding if it is worth trying or not. I hope this helps!
Paul VanZandt
Fresco
Thanks for sharing, Daniel. I find that the product's relation to my interests/needs makes it most likely for me to use it. It could be interesting to filter the product feed based on specific filters or have a comparative system where you can view alternatives to current products.
Daniel Ferro
Midstay
@paul_vanzandt Thanks! We currently show products related to your topics of interest under "My topics" (this section can be found when you hover over your profile image at the top right of the page). Is that similar to what you're describing? With regards to comparative products, we show "recommended products" on the post page's sidebar. Is that what you had in mind?
Paul VanZandt
Fresco
@dribeiro_8 For recommended products I usually use a tool called SaasHub (this would require some manual sorting from PH) - and for filters the topics work well, but it could be interesting to explore some unique ways of curating that list.
Tim Parsa
It would be great if you could have an icon to indicate whether the product has a coin associated with it. This could be a centralized web2 token or an onchain web3 token. And how these coins/crypto can be earned. This would help the products who want to share the upside of their project's potential with their users, early adopters, collaborators, and more by flagging that there's more to gain for those who visit and try the product than just the utility of the existing build. Most products on PH sadly sink to the sediment layer of the internet because they fail to expand behind an early cohort of fans. Coins/tokens/crypto fixes this by making the projects/products play-to earn/learn/use/own. You could start with your own coin-powered community. HMU if you want to hear my thoughts on that. Great work on PH and I love these posts that solicit feedback for improvement.
Vivek Katial
If there is something that is strikingly new or innovative -- also things related to social impact!
Daniel Ferro
Midstay
@vivekkatial thanks for your feedback. have you checked the "social impact" topic page: https://www.producthunt.com/topi... - would that be more or less what you're looking for?
Vivek Katial
@dribeiro_8 Yeah that is useful thanks! Didn't see it get recommended as a topic when I first joined. So thanks! Although, I would say social impact is an umbrella term and really you'd want to have topics for things like climate, sanitation, education, DEI. There are a bunch in there so I'll def make sure to follow them
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