Trexa - Cut your Shopify support tickets in half with AI

Hey Product Hunt! I'm Elisabeth, the maker of Trexa.

Why I built this:

I kept hearing the same thing from Shopify store owners — they were spending hours every day answering the same question: "Where is my order?"

Their support inboxes were flooded with WISMO tickets. Their teams were burned out. And their customers were frustrated waiting days for a simple tracking update. It felt like a problem that shouldn't exist in 2026.

So I built Trexa, an AI-powered post-purchase platform that actually solves this.

What Trexa does:
- Branded order tracking page — customers track orders on your site
(yourstore.trexa.app), not on confusing carrier pages
- AI chat assistant — reads your actual shipping & return policies and answers
customer questions 24/7
- Self-serve returns & cancellations — customers handle it themselves, zero
tickets created
- Smart escalation — when AI can't help, your team gets the full context + a
drafted response
- Analytics dashboard — see exactly how many tickets you're deflecting and
what customers are asking

What makes it different:

Most tools give you tracking OR AI OR returns. Trexa is the full post-purchase stack in one app. And the AI doesn't give generic responses — it learns your store's actual policies, so answers are accurate from day one.

Setup takes 2 minutes. Install from the Shopify App Store, and it pulls in your orders, policies, and branding automatically.

Pricing:
- Free trial — 25 orders/month, no card required
- Starter — $29/mo (200 orders)
- Growth — $79/mo (1,000 orders)
- Pro — $199/mo (3,000 orders)

I'd love your honest feedback:

1. If you run a Shopify store — what's the one post-purchase problem that
drives you crazy?
2. For everyone — what would make you trust an AI assistant on a brand's site
vs. just emailing support?

Thanks for checking out Trexa. Happy to answer any questions!