Cut your Shopify support tickets in half with AI | Trexa

Hey Product Hunt! I'm Joshin, the maker of Trexa. Why I built this: I kept hearing the same thing from Shopify store owners — they were spending hours every day answering the same question: "Where is my order?" Their support inboxes were flooded with WISMO tickets. Their teams were burned out. And their customers were frustrated waiting days for a simple tracking update. It felt like a problem that shouldn't exist in 2026. So I built Trexa, an AI-powered post-purchase platform that actually solves this. What Trexa does: - Branded order tracking page — customers track orders on your site (yourstore.trexa.app), not on confusing carrier pages - AI chat assistant — reads your actual shipping & return policies and answers customer questions 24/7 - Self-serve returns & cancellations — customers handle it themselves, zero tickets created - Smart escalation — when AI can't help, your team gets the full context + a drafted response - Analytics dashboard — see exactly how many tickets you're deflecting and what customers are asking What makes it different: Most tools give you tracking OR AI OR returns. Trexa is the full post-purchase stack in one app. And the AI doesn't give generic responses — it learns your store's actual policies, so answers are accurate from day one. Setup takes 2 minutes. Install from the Shopify App Store, and it pulls in your orders, policies, and branding automatically. Pricing: - Free trial — 25 orders/month, no card required - Starter — $29/mo (200 orders) - Growth — $79/mo (1,000 orders) - Pro — $199/mo (3,000 orders) I'd love your honest feedback: 1. If you run a Shopify store — what's the one post-purchase problem that drives you crazy? 2. For everyone — what would make you trust an AI assistant on a brand's site vs. just emailing support? Thanks for checking out Trexa. Happy to answer any questions!