Matvey Ford

Teletype App - All your customer chats, bots and broadcasts in one inbox.

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Teletype is an omnichannel customer communication platform that unites Telegram, WhatsApp, Instagram Direct, web chat, email and SMS in one inbox. A built-in mini-CRM keeps every contact, dialog history and note inside your company. AI bots, templates and smart routing speed up replies, while broadcasts and team analytics drive sales and support. Connect your CRM, telephony and analytics via ready-made integrations or an open public API. Launch in ~5 minutes with a free trial.

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Matvey Ford
Maker
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Hey everyone 👋 We built Teletype because we kept seeing the same problem: companies talk to customers across Telegram, WhatsApp, Instagram Direct, web chat, email and SMS — but every channel lives in a different app. Conversations get scattered, requests slip through the cracks, and the chat history ends up on employees' personal phones instead of inside the business. So we put it all in one inbox. Every channel, every customer, one unified context. On top of that we added a built-in mini-CRM (so your customer base stays with the company, not with whoever leaves), AI bots and templates to speed up replies, smart routing across agents and teams, broadcasts, and analytics to track response time and quality. What started as a simple message aggregator gradually grew into a full communication layer that connects to your existing CRM, telephony and analytics via ready-made integrations or an open public API. You can launch in about 5 minutes and there's a free trial. We'd love your feedback — what channels and integrations matter most to your team?