Most support tools try to get you out of the conversation. That's backwards. The refund, the apology, the exception: that's the relationship. You should be there. SuppyHQ is a customer support inbox for founders and small teams who still answer themselves. Past answers show up in the composer. Plan and LTV sit next to the thread. Long threads get a summary. You hit send. No bot pretending to be you. Customer support is still your job. The typing doesn't have to be.