SuppyHQ
Customer support inbox. Stop typing the same answers.
4 followers
Customer support inbox. Stop typing the same answers.
4 followers
Most support tools try to get you out of the conversation. That's backwards. The refund, the apology, the exception: that's the relationship. You should be there. SuppyHQ is a customer support inbox for founders and small teams who still answer themselves. Past answers show up in the composer. Plan and LTV sit next to the thread. Long threads get a summary. You hit send. No bot pretending to be you. Customer support is still your job. The typing doesn't have to be.
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Hey there, I’m Carlos. Creator of SuppyHQ.
I run support for four of my own products. For a long time that meant Gmail. Same questions, over and over. I’d type the answer, then type it again next week. The easy stuff kept getting in the way of the conversations that actually needed me.
So I started wondering: what if the system could notice that I’d already answered this kind of question before, and suggest a reply?
That’s what Suggested replies are. It looks at the core of the question, the part that usually means you’ve answered it before, then suggests something that still fits this customer. Not a copy-paste robot. Just the main idea, adapted. It saves a surprising amount of work.
I also wanted to know who I was talking to. So I hooked up payment providers. You can see if someone’s subscribed, to what, and their LTV, right next to the thread.
And those long threads you keep having to re-read from the top? Suppy summarizes them so you don’t have to dig through everything again just to remember where you left off.
That’s the product. Stay in the hard conversations. Stop doing the same busywork over and over.
Free until you’ve talked to more than 10 people. Then $29 a month. No seat tax.
Would love your feedback, especially if you still do support yourself. What’s the question you’ve typed for the hundredth time?