StoreSide
The Shopify helpdesk that doesn't cost $300/mo
Start new thread

StoreSide - The Shopify helpdesk that doesn't cost $300/mo

by•
StoreSide is a Shopify-native helpdesk for growing stores. Every ticket shows live order data. AI drafts replies for you to review. Free to start. Takes 5 minutes to set up. No credit card required. Built for stores doing under $1M/year. You're the right fit if: - You run a Shopify store doing under $1M - You handle support yourself or with one small team - You're currently using Gmail, a shared inbox, or nothing at all - You've looked at Gorgias and decided $120–$300/month doesn't make sense

Add a comment

Replies

Best
Maker
📌
I'm a full stack developer. A year ago I left my job to go independent. I tried a few things with AI automation, nothing really stuck. Talking to Shopify store owners I kept hearing the same thing: paying $120+/mo for a helpdesk mostly designed for teams 10x their size. So I spent a month building StoreSide What it does StoreSide is a helpdesk built specifically for Shopify stores doing under $1M/year. It pulls order data, fulfillment status, and customer history directly into each ticket. No tab-switching. No copy-pasting order numbers. The free plan gives you a unified inbox (email + contact form today, more channels soon) with Shopify context on every ticket, and AI-drafted replies you review before sending. The Pro plan ($59/month) lets the AI auto-send replies when it's more than 90% confident the message is a routine order-status question. You can watch the first few go out and turn it off anytime. Setup takes about five minutes. No credit card required. Why I built it this way Most support tickets for small Shopify stores are the same 10 questions: "Where is my order?", "Can I change my address?", "I need to return this." Gorgias and Zendesk solve this with macros and rules you have to build yourself. I wanted a system that understood the category of question out of the box and could handle the easy ones automatically. The 90% confidence threshold for auto-send is a deliberate choice. Below that, you get a draft. I'd rather miss an automation opportunity than send a wrong answer to a customer. Technical decisions worth noting - The Shopify integration uses their Admin API and webhooks, not screen-scraping. Order state stays current. - AI drafts are generated with context: the ticket body, the customer's order history, and the store's return/shipping policy if you've provided it. Plain text prompt, no fine-tuning yet. - The confidence score for auto-send is a combination of intent classification (is this an order-status question?) and answer certainty (do we actually know the status?). Both have to clear the threshold. - Emails are sent through your own connected address so replies land in the thread customers already have. Honest status This is an early-access product. It handles email and Shopify contact-form tickets well. Instagram DMs, SMS, and live chat are on the roadmap. Multi-agent support (more than one person answering tickets) is also coming but not built yet. If you have a support team, this is not the right tool yet. I'm Paolo, a full stack developer who left his job a year ago to build indie products. Happy to answer questions about the product, the integrations, or the AI confidence approach.

One thing that would make this a no-brainer for me is a simple WhatsApp or Instagram DM integration since that's where most of my customers actually reach out. Even a basic inbox that pulls in those messages alongside email tickets would save me a ton of tab switching every day.

Maker

 Thank you for the feedback! An integration with instagram DMs is planned. The application will have to go under review by Meta before it is active though, I'm working on it!

Would love a way to send a quick "where's my order" reply by just clicking the order status right inside the ticket view, saves a few extra clicks compared to opening the order in a new tab.

Maker

 You can do it using the "template" function, sending a pre-written message in just few clicks! Inside Storeside you can copy the tracking link without opening other tabs too.

Would love to see a quick view of repeat customer history right inside the ticket, like how many times they've ordered and what they usually buy. Would save me from digging through past orders every time someone asks about sizing or restocks.

Maker

 You can see the full order history of the client directly on Storeside on the right side of the client's chat!

finally something priced for the rest of us, the order data right in the ticket view is genuinely useful and the AI reply draft was actually on point for a refund question.

Love that it pulls live order data right into the ticket view, that's a huge time saver for solo founders. One feature I'd really want: a simple shipping status tracker inside the ticket so I can paste a tracking link and have updates automatically sync without the customer asking twice. Would make follow ups way smoother.