SLA Guard Fulfillment Alerts for Shopify
Track paid orders against your fulfillment SLA hours.
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SLA Guard Fulfillment Alerts for Shopify - Track paid orders against your fulfillment SLA hours.

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SLA Guard helps merchants prevent fulfillment delays before they lead to customer complaints. It automatically monitors paid, unfulfilled orders against a configurable fulfillment SLA in hours and sends timely alerts when orders become overdue. Merchants can quickly identify delayed orders, prioritize fulfillment, and search and filter orders by SLA status, including cancelled orders, without manually checking Shopify. Simple setup and actionable alerts make fulfillment management easier.

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Hey Product Hunt community! I’m excited to introduce SLA Guard—a tool built specifically for Shopify merchants who want to elevate their customer service and never let an important support ticket slip through the cracks. Why we built SLA Guard As e-commerce stores scale, response times often lag—especially during peak seasons or sales events. Missed support SLAs directly lead to frustrated buyers, canceled orders, and negative reviews. Most existing SLA tools are either built exclusively for enterprise helpdesks or are far too complex and expensive for independent merchants. We wanted to change that by building a streamlined, native Shopify solution that keeps your support team accountable and alerts you before response times breach. Key Features Real-Time SLA Tracking: Monitor first-response and resolution times across all customer queries. Smart Threshold Alerts: Get instant alerts (via email/Slack) before an SLA breaches so your team can prioritize urgent tickets. Merchant Analytics: Easy-to-read dashboards showing team performance trends and support bottlenecks. Seamless Shopify Integration: Installs in minutes right inside your Shopify admin. We’d love your feedback! We’re constantly iterating based on real seller feedback. Whether you run a Shopify store, work in customer success, or just love e-commerce tech, I’d love to hear your thoughts: What SLA metrics matter most to your store? What integrations would make your support workflow seamless? Check out the app here: Thank you so much for your support, and I’ll be here all day answering your questions and hanging out in the comments!