SecureFAQ
Convert inquiries to FAQs, safe and easy.
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Takashi Yamamoto

SecureFAQ - Convert inquiries to FAQs, safe and easy.

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Customer service inquiries and responses can be securely transformed into FAQ data. A CSV file is processed to remove personal details, then AI suggests FAQ categories. The result is a CSV with columns for questions, answers, and categories.

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Takashi Yamamoto
Maker
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This product is designed based on several practical customer challenges in the customer support industry, such as 'outdated FAQs,' 'the hassle of removing personal information from inquiries to create FAQs,' and 'uncertainty on how to categorize.' It employs a two-tier technology that removes personal information through rule-based processing on local devices from inquiries and operator responses, and then trains the AI in the cloud to categorize the cleansed data. This tool enables companies in English-speaking regions to 'safely' and 'easily' convert inquiry data into FAQs.
Albert
Congratulations Takashi Yamamoto on the launch of SecureFAQ! Helping companies securely and easily convert customer service inquiries into FAQs is truly innovative. I'm curious to know how SecureFAQ ensures the accuracy of FAQ categorization by the AI. Great job on addressing practical challenges in the customer support industry!
Takashi Yamamoto
Maker
@mashy Thank you for your question! While I haven't yet achieved perfect accuracy in meeting the needs of each company, I am currently crafting prompts based on hypotheses provided by industry representatives from these companies.