I built ReplyDrop after watching a close friend spend 45 minutes agonizing over how to respond to a 1-star Yelp review. He knew what he wanted to say he just couldn't find the right words under pressure.

That moment stuck with me. I started talking to small business owners and discovered this is universal. Restaurants, salons, contractors, landlords everyone dreads that difficult message landing in their inbox. Most either fire back emotionally or say nothing at all. Both hurt their business.