Qualitify, record, review WhatsApp calls - Qualitify helps WhatsApp teams turn calls into better ones.

by•
Qualitify records your team's WhatsApp calls from a desktop app, so the conversations nobody could review finally can be. A fair sampling policy picks which calls reach review, so coverage spreads across everyone. Score them against your own criteria and weighting, flag mistakes that fail a call outright, and pin notes to the second. Set daily call goals per agent, then attach coaching plans and compare before-and-after scores with sample sizes shown. Free 14-day trial, no card.

Add a comment

Replies

Best
Maker
📌
Hi Product Hunt, I'm the maker of Qualitify. 👋 I built this after working at a company where WhatsApp was how we reached customers. Our team used several different phone numbers, and every important conversation happened on calls. We had no way to review them. I couldn't tell which agents were doing well, who needed help, or whether any coaching was working. Qualitify is what I wished we'd had: Every call is recorded. A desktop app captures your team's WhatsApp calls automatically, across all your numbers. Reviews are fair. A sampling policy chooses which calls reach review, so coverage spreads across everyone instead of landing on whoever is easiest to check. Scoring is yours. Set your own criteria and weighting, and flag mistakes that fail a call outright. Scores are honest. Every average shows how many reviews are behind it, and an unreviewed call is never counted as a zero against the agent. Coaching can be measured. Attach a plan to a score, then compare before and after to see whether it worked. Privacy is built in. Audio is deleted after 30 days, reviews are kept, and recordings are never used to train AI models. There's a 14-day free trial with 100 calls included and no card required. I'd love your feedback. What would make this more useful for your team? I'll be here all day to answer questions. Thanks for taking a look!