QA360
Offline-first Quality Assurance (QA) operations desktop app
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Nicole

QA360 - Offline-first Quality Assurance (QA) operations desktop app

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QA360 is designed for teams that need a modern, fast, and organized way to manage Quality Assurance operations — especially in high-volume environments like customer support and contact centers where coaching, audits, and KPI visibility have to move quickly. If you’re looking for a QA dashboard, audit tracking, incident trend analytics, and team performance insights in a single desktop experience, QA360 is built for that workflow.

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Nicole
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QA360 is an offline-first Quality Operations (QA Ops) desktop app for running end-to-end QA programs: evaluations, incident management, audits/compliance, coaching workflows, and performance analytics — all in one place. It’s built as an Electron desktop application using React + Vite, with local JSON storage so it can run without a backend. Key features Offline-first desktop app: works without internet, using local storage. Quality evaluations: create and track QA scorecards, outcomes, and trends. Incident management: log incidents, triage priorities, and track resolution signals. Audits & compliance: audit workflows, assignments, and compliance progress tracking. Coaching workflows: coaching assignments and performance improvement tracking. Analytics & reporting: templates, report scheduling, exports, and dashboards. Team performance: comparison views, trends, and KPI snapshots.