PACT CRM: cloud-based sales management software with automated lead assignment, real-time pipeline tracking, contact & activity databases, sales analytics dashboards, and task/follow-up automation. Architecture: secure multi-tenant cloud platform, role-based access control, mobile-responsive client, centralized data layer across leads, contacts, quotations, and reports. Deployable for startups, SMEs, and enterprises across manufacturing, retail, healthcare, IT, and professional services.