Mantis
Embeddable business phone/live-audio chat for your website
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Seth Kimmel

Mantis - Embeddable business phone/live-audio chat for your website

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Mantis
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Mantis is a live-audio chat widget which can be embedded into any website with two lines of code. It's primarily intended for sales and support, and can be used to quickly answer site visitor questions and learn more about user needs.

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Tom Mitchelson
outstanding!
Seth Kimmel
Maker
Ekaterina Ulianova
The idea seems great, but I couldn't try the product on your website.There was a giant arrow pointing at 'speak with us' but when I pressed, it was 'check back later'. I'm a bit disappointed.
Seth Kimmel
Maker
@new_user_22a87c5c68 Hey! Thanks for leaving this comment. Right now, I have it configured such that when I'm away/can't take calls, it leaves this message. As a solo developer on this at the moment, it's hard to be able to take calls 24/7 :) In the future, I'll likely add the ability to leave a voicemail, or some other async communication method for when that's the case. Even better, it'd be great to have someone taking calls 24/7. What would you suggest here?
Ekaterina Ulianova
@sethkimmel the ideal case would be a bot with voice recognition) so the bot would recognize the main topic and give you the relevant answers)
Seth Kimmel
Maker
@new_user_22a87c5c68 One of the core value props of a business adding this would be human on the other end of the line. I think myself and many others truly value when a business goes the extra mile to help you rather than sticking a bot in their place. That being said, it's not something I'd rule out trying in the future.
Ekaterina Ulianova
@sethkimmel got it! Well, than I think your ideas like voicemail or 24/7 support would be the solution. But it's not scalable and it will be difficult to provide b2b services with such business model. It will depend a lot on a number of people working in support. In any case, I wish you good luck:)
Christopher Gutierrez
This is an amazing idea and it has tremendous legs! I sent you an email Seth.
Seth Kimmel
Maker
@chrisgutierrez7x Thanks! Will reply shortly.
Seth Kimmel
Maker
I'm Seth, the creator of Mantis. In the spring, I launched roundtable.audio here (https://www.producthunt.com/post...), and decided shortly after to pivot to solve a more immediate business problem. If you're anything like me, you hate live chat solutions as they exist currently, especially when automated. When possible, I always prefer to pick up the phone to have my questions answered quickly by a real human before making a buying decision. It's hard to believe that in 2021 the best we can do is put 10 digits on a website when we want to enable audio-based support. As I was building this out, I realized it can also be a powerful tool outside of the typical sales and support contexts. Everyone knows it's important to talk to your customers when launching a new product or startup. As a founder, it's still possible to have these customer conversations yourself (doing things that don't scale - the YC gospel). Mantis can offer a customer interview hotline directly to your site. I plan to use Mantis to iterate on Mantis, so perhaps it can be useful to your tech-oriented product too. The core product is ready to go, and I'll be rolling it out slowly to start. If you're interested in trying it, add yourself to the waitlist on the landing page or email now [at] mantis.chat with your intended use case. There's so much cool stuff to build on top of this, and I'm excited to share more as I progress.