LogRocket Live - Understand user problems without back-and-forth
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When users report bugs or ask for help, it can be tricky to figure out what actually happened. LogRocket Live lets you see live video of what the user did, along with console logs, network requests and metadata, letting you quickly solve support tickets and make your users happier.
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We've been using LogRocket for a couple of months now, since we first discovered it through one of their blog posts about debugging React/Redux apps. I can confidently tell you that LogRocket has established itself as one of the coolest, most useful tools in our belts.
The whole team loves LogRocket, both our developers and our product managers. The developers favor the detailed logging and inspection features, while our product managers are into the detailed session filters, time-on-page and other trend reports, and UX helpers like the "Rage Click" highlighter LogRocket provides on session timelines.
Within our first week of using LogRocket, we found some absolutely fascinating insights into a few small UX issues with a new product. I don't think we would have quickly, if ever, have found those issues without LogRocket's help.
Our team has also been in contact with the co-founders of LogRocket, and got the opportunity to sit down for a (quite long) meeting, where they gave us a ton of info and listened intently to our feedback. In fact, they literally released a beta feature based in part on some of our ideas within a week of our call. The dev and support teams at LogRocket are on point, and they have been very responsive to our questions and needs.
Overall, I can't recommend LogRocket highly enough for anyone looking for this kind of bug replay solution. The features, integrations, and customer service are outstanding.
Pros:Incredibly useful live and historical recordings, React, Redux, MobX, and more integrations. Fantastic for both devs and product managers.
Cons:I can't think of any.