W34 Product Update: Translate your Zendesk Help Center

You can now translate your Zendesk Help Center from Lingo.dev.

The Zendesk Help Center integration connects your Help Center to a localization engine you host on Lingo.dev. Choose the categories, sections, and articles to cover, and Lingo.dev translates their titles, descriptions, and bodies into your target languages, then writes each translation back to Zendesk. Article bodies translate as HTML, so links, formatting, and embedded media survive the round trip.

There are two ways to keep your Help Center translations up to date. The first, Sync, translates only the articles you have added or edited since the last run. The second, Retranslate, rebuilds every article in scope from scratch, which is what you want after changing the localization engine's glossary, brand voice, or rules and needing your existing translations regenerated against the new configuration.

Either run can write translations as drafts to review inside Zendesk before customers see them, or publish them immediately.

Every run goes through the full localization pipeline configured on your localization engine, the same stages that run when you localize from code or CI. Whatever you have enabled applies to your Help Center content: pre-edit, your glossary, brand voice, and rules, AI review, rephrase, back-translation, and human review by your own team in the dashboard or an external professional translator.

Full changelog: lingo.dev/changelog