Lacy.ai - AI phone agents that answer calls and move work forward
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Lacy.ai deploys AI Phone Agents for service businesses that answer calls, qualify leads, book appointments, capture orders, route requests, update connected systems, and automate the work that follows every conversation.
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A service business can answer a call and still lose the work that should follow it. The appointment never gets booked, the order details sit in a note, or the team never gets the handoff.
We built Lacy.ai to connect those steps. Our AI Phone Agents answer calls, qualify leads, book appointments, capture orders, and route requests, then update connected systems and trigger follow-up through each business’s configured workflows.
The goal is practical: your customer knows what happens next, and your team has the context to act. We help service businesses map their call flows, connect their tools, test real scenarios, and improve as new calls reveal what needs attention.
San Francisco Ice is one example: Lacy supports customer calls and order intake, from after-hours coverage to everyday call handling.
I’d like to hear where calls get disconnected from the work in your business. What’s the next step your team most often has to chase?
— Vas, Founder, Lacy.ai