The future of Customer Support?

For long, the major complaint for most businesses, be it online or brick and mortar business, has been the inability to handle all customer queries properly.

Brick-and-mortar businesses complain about losing and missing out on customer calls. Online businesses complain about bounce rates, cart abandonments, churn rates, with no proper feedback etc.

Chatbots are obsolete now, with how fast things are moving. Call centers and hiring a rep soon becomes expensive and ineffective because of heavy training + no proper product knowledge or interest.

I am curious what you guys think the future of customer support is?

At Klariqo, that's the biggest pain point we are trying to solve using Voice AI assistants.

Given the current solutions of voice AI being over the top technical, it becomes really hard for businesses to learn and adapt it to their business. Most business owners don't have the time to learn APIs, webhooks, latency optimisation, bidirectional streaming and more, which are the backbones of a proper functioning voice agent.

So we are bridging that gap, with a done-for-you voice ai assistant system where you can have your own voice assistant up and running in just 3 minutes. You tell us about your website, select your agent's characteristics (gender, accent, tone etc) and done!

Our AI system automatically pulls the important info from your website, prompts it perfectly in a conversational tone, and you get a functioning phone number or a chat widget to install. All within 3 minutes.

Not only that, you get full transcripts access of each call your agent had, lead pull out from conversations, calendar integration for bookings and appointments, and much more.