Instabug - Bug reporting and In-app feedback for mobile apps

@bentossell Hey Ben! Great question. So when we started Instabug, it was mainly targeting beta apps, making it easier for testers to send feedback and bugs directly from inside the app, and making it easier for developers to fix those bugs by providing a screenshot and all device details with each bug reported. We believe we did a good job with that and we've enhanced the beta testing process for thousand of apps. But over the past year more apps were starting to use Instabug in their production apps as a way to communicate with their end users (after they saw how engaged their beta testers have become). So the most common feedback was not only to allow users to send feedback through the app but add the ability to reply back and have a live chat with them inside the app. And this turned to be our newly launched In-App Conversations. Questions about competition are always puzzling but let me try my best: - We provide one dashboard where developers can see bugs, feedback and crashes all together in one place so they can have a clear understanding on their app’s performance. - We automatically captures screenshots, device details and user steps without forcing developers to add more code or breadcrumbs. This significantly reduce the amount of debugging time. - And above all, integrating Instabug into the app takes a minute! 💪

@okgabr this is a product I could genuinely use. It's kind of like what TestFlight offered before Apple bought them out, only for production apps now, too. Question, though: it is difficult enough to get users to leave App Store reviews; what overall percentage of users of apps in which your product is integrated are willing to supply such feedback? Have you experimented with built-in callbacks in your SDK that allow developers to slip in ways to award their users for helping them find bugs? What if a user discovers a bug in some dark corner of an app but doesn't report it?

@rueter Hey Steven! It's actually not that difficult, some apps reported up to 80% less reviews when using Instabug in their lives apps versus the regular email composer form. We published a blog post on that: http://blog.instabug.com/2015/07... The percentage of users that are sending feedback varies hugely based on the type of the app, but overall most of our users reported an huge increase in the amount of feedback when using Instabug in beta apps and a slight increase in the production apps that they're getting, but most importantly a huge increase in the quality of the feedback they get and the amount of details attached with it. We haven't experimented with rewarding users yet, but we had a few interesting discussions with some of our users and we're planing to try it soon. I'm personally excited about it! Unfortunately that bug is destined to stay in that dark corner. Crashes only get auto reported but bugs/feedback are user initiated.

@okgabr very interesting. I will check it out, build it in to my next project, and get back to you with my feedback. Thanks for your response!

@okgabr @rueter Would be interested in this myself.

@dvdwlsh very interesting idea! Never thought about it this way before but I can definitely imagine the outcome a community of people discussing random bugs in different apps. I'm not sure if apps will want to put an SDK that does that (for many reasons) but I get your point. I'm actually curious to see your Tumblr blog, mind sending me a link?

@okgabr I was by no means proposing it as an elective, please-add-our-SDK angle, that's cat-herding in this context. Naturally the people willing to do that are likely the ones who care most about user experience down to the details. More like crowdsourced intervention. Think "spraypainting large dicks around every gaping pothole the city just won't fix". Google that if you don't know what I mean. Anyway, as requested: dngrs.tumblr.com/tagged/xoxo

@cmschroed thanks Chris! Really appreciate it 😊

@avizuber thanks Avi. I'm excited to know your feedback once you get to use it :)

@choi_kl actually there is (but without the shake part - which is the coolest part 😎) Check our BugHerd and Usersnap: https://www.producthunt.com/tech... https://www.producthunt.com/tech...

@choi_kl Second this!

@rfreling thanks Reinald! Would love to hear your feedback when you try it out.

@okgabr will do

@samir_doshi thanks Samir! What do you think about the new updates?

@okgabr man the in app support is awesome - stand out feature there

@flyfengjie unfortunately we only support native iOS and Android apps for now.

@flyfengjie Hi Jie - actually, I just finished integrating Instabug in my Ionic app and it works perfectly. If you want to hear about how I did it, just let me know.

@ellirego i haven't started to explore that, but would love to hear how you did that!

@flyfengjie See https://github.com/elizabethrego... :)

@ellirego sweet, thanks a lot!

@nadavwiz would love to hear your feedback once you try it out.