How do you measure chatbot quality?

We’ve just published an article about a question we've been thinking about a lot while building Inquio:

Can you really describe chatbot quality with one number?

Traditional chatbot analytics give you plenty of metrics — volume, containment, response time, CSAT, and more.

But these metrics don't necessarily tell you whether the conversations were actually good.

That's why we created the Inquio Score™: one score designed to summarize the quality of real customer conversations.

We explain how it works, what it measures, and why we think chatbot QA needs to move beyond activity metrics.

How do you measure the quality of your chatbot today?

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