Open-source live support with AI deflection & unlimited agents
Hey Product Hunt community! 👋
Danish here from the team behind ICTDesk. We are incredibly thrilled to officially open up our platform to you all today! 🚀
For years, our team has been building open-source communications and telecom infrastructure. Over and over, we watched businesses get stuck with the same frustration when it came to live support: they were forced into paying massive, compounding per-agent fees to legacy help desks (like Zendesk) just to keep a simple live chat widget running on their sites.
We built ICTDesk to break that cycle. It is a powerful, WebSockets-backed live support platform engineered for complete data ownership, multi-tenancy, and radical cost efficiency.
What makes ICTDesk entirely different?
No Per-Agent Traps: We don't punish you for growing your team. Our pricing is flat per account, giving you unlimited agents with zero hidden feature paywalls.
Autonomous AI Deflection: ICTDesk automatically crawls your website or docs, builds an instant knowledge base, and uses an AI chatbot to resolve up to 60% of common queries 24/7 before they ever hit a human queue.
Built for Service Providers & Resellers: Unlike traditional platforms, ICTDesk features a native multi-tenant architecture. You can get the complete source code, host it on your own servers, white-label the branding, and launch your own independent Live Chat SaaS business.
Real-Time Visitor Intelligence: Track live website traffic patterns and step into conversations instantly via real-time WebSocket messaging with typing indicators, file sharing, and robust offline queue management.
Let’s build together! 🛠️
We are launching publicly today to get your raw, honest feedback. We want to know:
What specific integrations (CRMs, team tools) are absolute must-haves for your day-to-day live support workflow?
For the infrastructure geeks out there, what features would make self-hosting or reselling this platform even easier for your business?
As a massive thank you to the PH community, we are offering [Insert Special Launch Promo here, e.g., an extended 30-day free trial / special discount on the Source Code License] for everyone who joins us today.
Drop your questions, thoughts, or feature requests below—our engineering team is online and ready to chat! 👇
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