HelpCrunch
Modern live chat and email automation software.
Start new thread

Free HelpCrunch Live Chat - Free live chat & in-app messenger for startups

by
•

Free live chat and in-app messenger by HelpCrunch is a perfect solution for early-stage startups and small businesses that want to communicate better with their customers.

Add a comment

Replies

Best

Nice! Recommend.

Pros:

Very useful!

Cons:

None.

Maker
Thanks a lot for your review! 😇
Great Video and nice design. We are actually searching for chat + in app user notifications on trigger event. Looks promising so far.
Maker
Cool! Feel free to chat us if you need just any kind of assistance. Be sure we'll do our best to provide you with the outstanding support! 😇
Sounds good. How is it better from Fb messenger?
Maker
HelpCrunch is not just the live chat for a website. It can act as in-app messenger as well. This means you can install it right inside your web service (for example SaaS) or inside your iOS/Android application. We also provide manual emails right from the agent chat window, one-time email campaigns and automated triggered emails as well. You can also set up email forwarding so that all emails to your support or sales email addresses are automatically collected by HelpCrunch to provide a unified interface for all your chat an email correspondence with your customers. On top of that we also provide a handy and simple to use helpdesk (aka CRM) so that you can manage all your multichannel communications better and efficiently with tags, statuses, notes etc. P.S. As far as I know FB messenger requires your website visitors to connect their FB accounts before they chat with you. Not everyone wants to share this kind of information. Please correct me if I'm wrong.
I've been using HelpCrunch for almost 6 months now. I switched over from Intercom because it was too expensive and it was getting out of hand as the number of users increased. PROS: Looks good (could've been better though) The dashboard is easy to navigate Proactive chats (Not perfect yet - messages are delayed by a few mins) Chat support is quick and on point AFFORDABLE! CONS: Proactive chat doesn't work perfectly fine (messages are not send immediately after the conditions are met) but gets the job done! The chat UI/UX could be a bit better. This is the closest I could get to Intercom for an affordable price. And their product and chat support are so good that I made an account on ProductHunt just to review this! 😊
Maker
Hey Gaurav! Nice to see our customer here in comments. Be sure we'll take all your mentioned CONS into our account and will fix those. I've already forwarded this to our product team. May I know what exactly you don't like about the chat UI/UX. We want to bring it to the 'perfect' level and your feedback would be much appreciated.
Looks awesome!
Maker
Thanks Jimmy 😊
Congrats on the launch!
Maker
Thank you 😇

its a decent alternative to intercom with a nice pricing.

Pros:

pricing

Cons:

there were some in the past but seem to be all ok now

Maker
Thanks, guys, our valued customer, for this good feedback 😇 Yes, we've had a long story. We had some complicated situations and good times, but after all, I really believe that we came up with a good solution for you. Thanks so much for all your feedback and motivation for us to make our software better and better. Be sure we're doing all humanly possible to provide you and all our customers with the best communication platform out there and at a reasonable price.

Great solution overall!

Pros:

it's affordable, easy to understand and use. Emails are great bonus. And they also give your a personal onboarding assistant.

Cons:

none

Maker
Thanks so much for your kind words 😇

These guys are awesome! Keep going!

Pros:

Like the design

Cons:

Didn't find it yet

Maker
Thanks mate! Appreciate your feedback and motivation!

Best user experience and design!

Pros:

Nice service!

Cons:

Didn't find it yet.

Maker
Thanks Vladimir! We really appreciate your review here.
First
Previous
12345
Next