Guest Feedback Management Software For Hospitality Industry
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Guestmeter

Guestmeter - Guest Feedback Software - Guest Feedback Management Software for Hospitality Industry

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Capture guest feedbacks in-stay via QR code surveys, lobby kiosk surveys or send post-stay e-mail surveys. Hotels, Guest Houses, Hostels or Restaurants can improve their online reputation by using Guestmeter.

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Hey, This is Remzi with Guestmeter! It's my genuine pleasure to be here bringing a simple yet powerful tool in the hands. Hotels, Guest Houses, Hostels, Restaurants, Tours & Attraction Companies, Car Rental Companies and Airport Transfer Companies can improve their online positive reviews by using Guestmeter. HOW GUESTMETER WORKS? 1- Send post-stay E-mail survey to guests or place contactless QR survey to your rooms/lobby to capture on-stay feedbacks. 2- Identify happy and unhappy guests and send them your management responses via e-mail. 3- Resolve guest concerns and reduce the risk of poor guest reviews before they publish online. Encourage happy guests to write their positive feedbacks to online review sites such as Tripadvisor, Google Reviews and others... Survey Types of Guestmeter: Post-stay e-mail satisfaction surveys: Engage with your guests via e-mail and measure their satisfaction with Net Promoter Score® Surveys. In-stay Contactless QR Code Surveys: Place a printable QR code in your property is an easy way to measure in-stay satisfaction and you can resolve the issues before they publish their negative reviews. In-stay Lobby Kiosk Surveys: Place an android tablet in your lobby and you can use Guestmeter kiosk mode to capture guest feedbacks before they leave your property. Features of Guestmeter: Multi-language: Send e-mail surveys in 27 different languages so guests can give feedback automatically with their preferred language. Guestmeter automatically detects guest language and show surveys in their own language. APIs & Integrations Reduce your workload by sending surveys automatically after checkout date and integrate Guestmeter with your Property Management Systems (SiteMinder, ClockPMS, StayNTouch, Mews, Cloudbeds, Zapier) or you can integrate your existing applications via Guestmeter Rest APIs. We provide also OTA support for OTA_HOTELRESNOTIFRQ push endpoint. And, of course, we are always here to answer questions for you! If we can help in any way, don't hesitate to fire off an email. You can reach support team from support@guestmeter.com Twitter Support: https://www.twitter.com/guestmeter Cheers!