Why having too many customization options is actually a product bug
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We used to add a new toggle or checkbox every time a user asked for a tiny bit of flexibility.
Before we knew it, our settings page looked like an airplane cockpit and most of those options had literally zero users touching them from day one. Last quarter we went on a cleaning spree and deleted over half of our preference toggles, locking them to sensible defaults.
Not a single customer complained; in fact, our onboarding questions instantly dropped. If you look at your product analytics right now, how many settings are just dead weight taking up UI space?
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I’d check how many accounts still have the toggle enabled before removing it. A setting people turn on once and rely on every day can look unused if you only count clicks.