Where do you think the CRM market is heading?

Hey everyone, I’ve been thinking about how the CRM space is changing and wanted to hear different views from people building, selling or using these tools.

CRM used to mostly mean contacts, pipelines, and follow-ups. But now teams are expecting more: AI summaries, automated follow-ups, connected emails, client portals, project delivery, invoices, support, and deeper workflow automation.

So I’m curious, do you think the future of CRM is still around sales pipelines or will it move more toward complete customer/workflow operating systems?